Forums Bugs & issues Registration – Cannot enter password for hotmail account

This topic contains 5 replies, has 2 voices, and was last updated by  Svante 5 years, 6 months ago.

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #3610 Reply

    Marty Kogut

    When I enter my password for my Hotmail account during the registration process, I am told that the password in incorrect and to try again. I have verified the signature on the downloaded AxCrypt and logged into Hotmail to verify. I always get the red circle with the exclamation point telling me the password in incorrect.

    #3611 Reply


    Hello Marty!

    Small misunderstanding here maybe. AxCrypt uses your e-mail address as the name of your AxCrypt ID account, just like many, many services. This does not mean that you should actually sign in with your hotmail password though.

    If you are in the process of setting a new password for your AxCrypt ID, it may be that our requirements are stricter than hotmail. Please hover your mouse over the error indicator to see the actual message.

    If you are still having problems, please send a screen shot to: support at axcrypt dot net .

    #3630 Reply

    T. Verhallen

    Same here, although initially registerd withe e-mail and passsword, in trying to use AxCryot again it ask for registration but refuses to register with know correct data input. Why registration every time u use AxCrypt? Can this be stopped??

    #3632 Reply


    Mr. Verhallen,

    Can you please attach a screen shot of the screen where you get stuck?

    There is no requirement to register every time AxCrypt is used. You do need to “sign in”, i.e. enter your password.

    #3635 Reply

    T. Verhallen

    I didn’t mean registration but signing in every time you use the software. Is this neccesary?? it is GNU GPL License after all!

    #3636 Reply


    Ok, Mr. Verhallen, I understand.

    In the case of AxCrypt 2, the technical details are a little complicated, but essentially we’re using a “Sign In” metaphor for the operation that might be labelled: “Please enter the password to use for decryption and encryption during this session. We’ll use cryptographically strong mechanisms to also verify that this is indeed the same password that you used the last time you set or changed the password, in order to avoid  mistakes“.

    The point being, that with AxCrypt 1 we had quite a few support issues where users would enter the password, twice, and mistype it both times. The next time, they did not, and thus could not open their documents. That was bad. We want to minimize the risk of that even further.

    Also, by making you enter it just once at the start, the subsequent operations are very easy. No need to enter it each time you want to encrypt or decrypt.

    We get more questions about the fact that you *only* have to enter the password once… See .


    The GPL licensing has no bearing on sign in requirements or not. It’s a license I am granting “you”, it does not restrict what I can do or how the software behaves. No part of the code is licensed to us under GPL, it’s either written by us, in the public domain, or licensed under less restrictive licenses (Bouncy Castle and Json.NET are both licensed under variations of the MIT license, and as such are deemed compatible but less restrictive).

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