Password rejected since today

[Nikita BhosleParticipant]

We apologize for the inconvenience caused.

Could you please share a screenshot showing where you encounter the issue?
This will help us better understand the problem and investigate it further.

In the meantime, we recommend checking the following:
1. Verify your email address: Please ensure that you are entering the correct email address associated with your AxCrypt account.
2. Check your password carefully: Passwords are case-sensitive, and spaces, special characters, umlauts, and accents must be entered exactly as originally set.
3. Use the ‘Show Password’ option: We recommend enabling the ‘Show Password’ option in both the AxCrypt web application and the desktop/mobile app to verify that the password you are entering is exactly the same.

For example, the following passwords are all different:
Not4real!Secrets
not4real!Secrets
not4real! Secrets
nôt4real!Secrets
not4real!Sècrets
4. Check for unwanted spaces: Please ensure that there are no extra spaces before or after your email address or password when entering them in the AxCrypt application.
If the issue persists after checking the above, please share a screenshot of the error message along with more detailed information about the issue.

[Nikita BhosleParticipant]

Dear AxCrypt User,

We sincerely apologize for the inconvenience you experienced.

We experienced an internal failure due to some technical reasons in our server. Now the account site is up and working as normal.

We’re happy to inform you that the problem has now been fully resolved, and all data has been successfully restored.

You can continue using the AxCrypt app without any further issues.

Thank you for your patience and understanding. If you have any additional questions or need assistance, please don’t hesitate to reach out.

[Author]

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