Forums Help & support Password

This topic contains 3 replies, has 2 voices, and was last updated by  robert john 1 month, 2 weeks ago.

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  • #23859 Reply

    Roberson R Ehalt

    Hi. I don’t remember the decryption password what can I do?

    #23864 Reply

    Prabhukumar R

    Hello Roberson,

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from and read of how to use it at Please note that we cannot provide support beyond this.

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

    If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

    For more info about Password Reset: and

    A final note: Do not forget your password, or you will lose your encrypted file and always keep a backup of all your important files, encrypted or not.

    If you have any queries, please feel free to contact our support via

    #32402 Reply


    What you need to do is get in touch with the authorities in your area and tell them to hunt down the hacker utilizing the money and the internet. You may do this by contacting the authorities in your area. It is possible that you might get in touch with the media in order to bring more attention to this issue.

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    #33605 Reply


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