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This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 1 week ago.

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  • #20653 Reply

    Anonymous

    I had to move to a different computer.  I have a new email.  I cannot open my old axcrypted files.  my old email was rjking@lexustaxgroup.com.

    Before that it was rjking@highlandstaxgroup.com.  My new email is cobratrg@gmail.com.  Please advise.

     

    Thank-you

    Robert J King

    #20662 Reply

    Prabhukumar R
    Moderator

    Hello Anonymous,

    Just open the old encrypted file with the new email address and enter the file password(which was used in the file encryption process). Now AxCrypt opens the file.

    If you know the file password(which was used in the file encryption process) to decrypt/open the old encrypted file. Otherwise, Without file password nobody to decrypt the encrypted file.

    Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

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