I'm not able to open encrypted files even though I logged in using my password.

[Erik van Maanen]

The system reports ‘unexpected error’. Please help! Thanks.

[Prabhukumar RModerator]

Hello Erik van,

We are continuously working on to resolve the issues. Please allow us some time to resolve the issues.

[John]

I am having the same issue!!!!! Error message relates to “[Value cannot be null. Parameter name: privateKey]”

Prabhu has been working on this for several days now; it is a serious service disruption for me.

Was Erik’s issue resolved, Prabu??

Help!!!

 

[Erik van Maanen]

Thanks for working on this, Prabhu. My issue is not resolved yet and I’m still not able to access my files. Kindly give me a status update, it’s urgent! Appreciate your help. Many thanks!

[Prabhukumar RModerator]

Hello Erik van,

Once the issue is resolved, we will update  here

[Prabhukumar RModerator]

Hello  Erik van & John,

We have Fixed the issues and updated our application, We would request you to uninstall and re-install the Application.

Before uninstalling, please follow the below steps.

Please check the folder(C:\Users\’User Name’\AppData\Local\AxCrypt). If you found any subfolders inside the AxCrypt folder, take a backup of those folders. Then clean the local cache in the below described way.

Please delete the folder (C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and start the AxCrypt app like a new one.

Then uninstall the AxCrypt app and restart the system then install the latest version-2.1.1689( Download AxCrypt | Encrypt and Decrypt files | Mobile, PC, Cloud ) of the AxCrypt app.

[Author]

Posts