Forums Help & support I'm not able to open encrypted files even though I logged in using my password.

This topic contains 5 replies, has 2 voices, and was last updated by  Prabhukumar R 1 month, 2 weeks ago.

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #37628 Reply

    Erik van Maanen

    The system reports ‘unexpected error’. Please help! Thanks.

    #37634 Reply

    Prabhukumar R
    Moderator

    Hello Erik van,

    We are continuously working on to resolve the issues. Please allow us some time to resolve the issues.

    #37637 Reply

    John

    I am having the same issue!!!!! Error message relates to “[Value cannot be null. Parameter name: privateKey]”

    Prabhu has been working on this for several days now; it is a serious service disruption for me.

    Was Erik’s issue resolved, Prabu??

    Help!!!

     

    #37641 Reply

    Erik van Maanen

    Thanks for working on this, Prabhu. My issue is not resolved yet and I’m still not able to access my files. Kindly give me a status update, it’s urgent! Appreciate your help. Many thanks!

    #37649 Reply

    Prabhukumar R
    Moderator

    Hello Erik van,

    Once the issue is resolved, we will update  here

    #37658 Reply

    Prabhukumar R
    Moderator

    Hello  Erik van & John,

    We have Fixed the issues and updated our application, We would request you to uninstall and re-install the Application.

    Before uninstalling, please follow the below steps.

    Please check the folder(C:\Users\’User Name’\AppData\Local\AxCrypt). If you found any subfolders inside the AxCrypt folder, take a backup of those folders. Then clean the local cache in the below described way.

    Please delete the folder (C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and start the AxCrypt app like a new one.

    Then uninstall the AxCrypt app and restart the system then install the latest version-2.1.1689( Download AxCrypt | Encrypt and Decrypt files | Mobile, PC, Cloud ) of the AxCrypt app.

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