Dropbox syncing is not working correctly

[Steve]

I just switched over from BoxCrypter to AxCrypt.   When setting up to link to my Dropbox account, there is hardly anything showing up in the Dropbox folder.  Just a few old folders from many years ago.  I see no way to move up and down the folder hierarchy in Dropbox.  I am experiencing this on both my iPhone and iPad.

I only have the one Dropbox account, so I don’t know why it is not working properly.  Someone in AxCrypt sent me a video to set up the link, but I already did that.   Is there a way to speak to a human at AxCrypt?

[Prabhukumar RModerator]

Hello,

This is Prabhu from AxCrypt!

We are sorry to say, Unfortunately, we do not offer telephone support or remote session.

You can use AxCrypt to secure your files which are all stored in your cloud service like Dropbox, OneDrive, google Drive, etc..

AxCrypt Cloud Storage Awareness is really just about detecting installed cloud services, creating a “My AxCrypt” folder and then designating the created folder as ‘Secured’. However, the feature is really useful only when the folder is Secured, i.e. monitored for new files to encrypt.

First  synchronizing your Cloud  service (OneDrive , Google Drive, Dropbox, etc)files to your local system, then just encrypt those with the AxCrypt app. Once again sync your local system with Cloud serivce (Google Drive, Dropbox, etc). Now your Cloud Drive file are encrypted.

Note : If we tried to decrypt/encrypt the files which are synched with the cloud storage services(like onedrive and etc), then the cloud service provider/application will need internet to sync the file(s) between your system and the cloud service.

Please check out our video tutorials https://www.youtube.com/watch?v=_lPcDg5mvh0  and our blog https://www.axcrypt.net/blog/easy-guide-to-encrypting-onedrive-files-using-the-unbreakable-aES-256-algorithm/

If you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

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[Emily Brown]

I switched from BoxCrypter to AxCrypt, but I can’t see my Dropbox files—just some old folders. It’s frustrating! I also can’t navigate the folder hierarchy on my iPhone and iPad. Despite following the setup video sent by AxCrypt, nothing seems to work. Maybe I should take a break and play Retro Bowl to unwind while I wait for support from AxCrypt?

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[Gregory12]

It sounds frustrating that you’re having trouble accessing your Dropbox through AxCrypt. You might want to check the app permissions for AxCrypt in your Dropbox settings or try reinstalling the app. For human support, you can reach out to AxCrypt’s customer service via their website for assistance. papa louie

[jeffreestar]

AxCrypt is designed to encrypt files locally on your device, which can then be synchronized to cloud services like Dropbox. It’s important to note that AxCrypt doesn’t directly encrypt files within Dropbox; instead, it encrypts files on your device, and the encrypted versions are then uploaded to Dropbox.

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