Can't figure out how to change encryption password

[Fred Bartlett]

I am using the free version of Axcrypt and have been for many years. I have decided that I’d like to use a new password for enrypting my files. However, I have found nowhere to do this – neither on the Axcrypt website nor in the app on my PC. I changed the password on the website, but apparently all I did was to change the way I login to the Axcrypt website, because now when I want to open an encrypted file, the new password doesn’t work. I can still open the files with the old password, which isn’t what I wanted, and when I do that I get a warning that I am using my old password and that I should change it to the new one. BUT HOW?

Any help somehow can give me would be greatly appreciated.

[Prabhukumar RModerator]

Hello

Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign-in dialog

So, Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues.

If you are facing any issues/Queries, please write to Support@axcrypt.net. we are happy to help you.

[Fred Bartlett]

<p>Unfortunately, the described fix with the restart did not work. And I couldn’t figure out where the “switch users” button is during sign in, so I couldn’t try that.</p><p>Thanks for trying anyway. But it’s strange to have an encryption program that doesn’t let you change your password from time to time.</p><p> </p>

[Prabhukumar RModerator]

Hello Fred,

We would request you to send an email to our support – support@axcrypt.net. We will help you.

[Author]

Posts