Forums › Help & support › Cancel subscription

This topic contains 1 reply, has 2 voices, and was last updated by  Nikita Bhosle 6 hours, 19 minutes ago.

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  • #56648 Reply

    Rob

    I no longer wish to continue this service and want to cancel my subscription and delete my account. I was unable to delete account using the option on the website. I was also unable to cancel my subscription following the options on the website. After selecting the link, it would take me to another page of your website unrelated to cancelling/deleting subscription/account.

    #56721 Reply

    Nikita Bhosle
    Participant

    Hello Rob,

    We do not delete accounts on request via email for security reasons. If you wish to delete your account, please sign in at https://account.axcrypt.net/Home/Login  and do so using the ‘Delete AxCrypt ID’ function under ‘Security. Be sure to decrypt any encrypted documents before doing so.

    For cancellation: Please send the email to AxCrypt support: support@axcrypt.net

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