Cancel Subscription

[Siddhartha]

Dear AxCrypt Team,

I recently completed a 30-day trial and unfortunately forgot to cancel my subscription before it renewed. I did not intend to continue with the Premium plan and was unaware of the charge until recently.

Could you please assist with cancelling my subscription.

My account is registered under: sburu@uis.edu

Thank you for your help and understanding.

Best regards,
Siddhartha Burugupelly.

[Prabhukumar RModerator]

Hello Siddhartha,

To cancel your subscription, please sign into your account at https://account.axcrypt.net/ and click the “Cancel Subscription” button on the “My AxCrypt ID” page.

If you encounter any issues during the cancellation process, feel free to contact us at support@axcrypt.net, and we will be happy to assist you further.

[Chloe]

@Racing Limits In this case, I want to ask if the user can get a refund if he cancels the subscription after 1 day? As the user above shared that he forgot to cancel the subscription on the right day.

[Dinosaur Game]

Siddhartha’s situation highlights the importance of calendar reminders for subscription trials! It’s easy to forget in our busy lives. I wonder what AxCrypt’s policy is for these situations, especially with accidental renewals? It might be helpful to have a grace period. Speaking of easy to miss things, I can always still spot my mistake in the Dinosaur Game.

[Marvin]

Siddhartha,

You would have received an email regarding the policies and other Terms and Conditions of AxCrypt which you agree to before purchasing a subscription. Additionally, there is a counter which shows how many days are remaining in your current subscription irrespective of whether you are running on trial or an active one as soon as you login to your account via account.axcrypt.net. AxCrypt cannot help if you have forgotten to cancel the auto-renewal process. Although, you can reach out to support@axcrypt.net and let them decide how valid is your case.

[Terry C. Bailey]

I had a similar experience a while ago where I forgot to cancel a trial subscription, and I was charged unexpectedly. What helped me was reaching out to customer service promptly and mentioning my situation honestly. In cases like this, I’ve found that Monkey Mart’s support team was quite understanding and efficient with cancellations and refunds. It might be worth contacting them directly to explain your case—they tend to be very helpful. Hope this gets resolved quickly for you!

[Author]

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