AxCrypt premium subscription problem

[Jose Antonio]

I’m sending again from another email account.

[Jose Antonio]

Hi Prabhukumar,

 

I’m sorry, I have just understood what happened, when I subscribed I tried to change my email address, but I must have made a mistake and created another account.

So, thank you again, I’m sorry for the inconvenience.

Best regards,

[amora321]

Try checking the Recent Transactions section in PayPal

incredibox

[Helendam]

Try checking the Recent Transactions section in PayPal

incredibox

[thomasfrank]

Have you tried checking the “Recent Transactions” section in PayPal? Are there any system notifications about payments being declined or delayed? I think if you have a screenshot of a successful recurring payment, you should send it directly to AxCrypt for internal verification.
incredibox

[Josef Brunnett]

Hello,

I’ve got a problem with the subscription this year too. On 23rd. April my PayPal-account was debited with the yearly PREMIUM-Licence-fee but since then my AxCrypt account is showed as a “free”-version!  I can’t use all the PREMIUM-features anymore. TWO MONTHS ALREADY!!!!!

Although I’ve send Emails to the support-Email-address there’s still no positive progress. A Developer handed the matter over to the Financial team (“Nikita”) but when I provided the requested information nothing happened. I send two reminder-Emails in the last weeks … but no reaction. NOTHING!!

I really don’t understand this! I’m comfortable with the AxCrypt-software and -functionality generally but as AxCrypt is a SECURITY-software my confidence in the software depends on the company behind the scene also. And unfortunately the latter doesn’t look well organised.

I ask for a solution shortly.  I’m able to provide the Ref.-N° of the above mentioned corresp0ndence for easy assignment.

Regards

Josef

[Prabhukumar RModerator]

Hello Josef Brunnett,

Apologies for the inconvenience caused.

We added the subscription to your AxCrypt account. Please check the same

You can manage your AxCrypt account and subscriptions by signing into our AxCrypt account site https://account.axcrypt.net/  and sign in to your AxCrypt account

Once again, sorry for the inconvenience.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[wave road]

Hi,
I received an email saying my AxCrypt Premium subscription expired, but my PayPal auto-payment is active and my credit card is valid.
I prefer not to pay twice—please check and get back to me.

Thanks,
wave road

[wave road]

helloo
I just got a notice that my AxCrypt Premium subscription has expired, but my PayPal auto-renewal is active and the credit card info is correct.

Thanks,
wave road

[wave road]

helloo
Before making a manual payment. I’d like to confirm I won’t be charged twice. Please let me know

Thanks,
wave road

[wave road]

helloo
Before making a manual payment. I’d like to confirm I won’t be charged twice. RIGHT

Thanks,
wave road

[wave road]

helloo
Before making a manual payment. I’d like to confirm I won’t be charged twice. RIGHT

Thanks YOU
wave road

[Prabhukumar RModerator]

Hello wave road,

We apologize! Please, we request that you send an email to our support team at support@axcrypt.net. We will help you.

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