Forums › Bugs & issues › Access Error
This topic contains 7 replies, has 2 voices, and was last updated by Buffalo Cat 3 months, 2 weeks ago.
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JcHello,
I keep receiving this message, One or more errors occured. –> The account service ListMembershipGroupsAsync requires a user, when i try to access files. Can you please let me know how to fix this and access my encrypted files. This started occuring with the latest update. I signed in to my account to open up files and nothing works.
DougI received the same error message but only when trying to open files created several years ago using an older password and an older version of the software. Previously I was able to open these by entering the old password but with the new update I get the same message.
They need to address this QUICKLY so I can access my older files.
Hello Jc and Doug,
Apologies for the inconvenience caused.
We have recently updated our application, We would request you to uninstall and re-install the Application.
Before uninstalling, please follow the below steps.
Please check the folder(C:\Users\’User Name’\AppData\Local\AxCrypt). If you found any subfolders inside the AxCrypt folder, take a backup of those folders. Then clean the local cache in the below described way.
Please delete the folder (C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and start the AxCrypt app like a new one.
Then uninstall the AxCrypt app and restart the system then install the latest version-2.1.1687( Download AxCrypt | Encrypt and Decrypt files | Mobile, PC, Cloud ) of the AxCrypt app.
Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.
Anonymous@prabhukumar,
Does your cache-clearing advice also apply if AxCrypt v2.1.1687 is working well but v.e.r.y. s.l.o.w.l.y?
Buffalo CatNote: I’m the last anonymous poster above. When I clicked “Submit”, this page returned an error, but partially recorded my post anyway.
Hello Buffalo,
We are continuously working on to resolve the issues. Please allow us some time to resolve the issues. Once resolved, we will update here
Hello Buffalo,
We have Fixed the issues and updated our application, We would request you to uninstall and re-install the Application.
Before uninstalling, please follow the below steps.
Please check the folder(C:\Users\’User Name’\AppData\Local\AxCrypt). If you found any subfolders inside the AxCrypt folder, take a backup of those folders. Then clean the local cache in the below described way.
Please delete the folder (C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and start the AxCrypt app like a new one.
Then uninstall the AxCrypt app and restart the system then install the latest version-2.1.1689( Download AxCrypt | Encrypt and Decrypt files | Mobile, PC, Cloud ) of the AxCrypt app.
Buffalo CatBoom – it’s fast. Thank you.
BTW: In the Forum, “Notify me of follow-up replies via email” is enabled but I get no emails (nor in Junk).
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