Access Error

[Jc]

Hello,

 

I keep receiving this message, One or more errors occured. –> The account service ListMembershipGroupsAsync requires a user, when i try to access files. Can you please let me know how to fix this and access my encrypted files. This started occuring with the latest update. I signed in to my account to open up files and nothing works.

 

[Doug]

I received the same error message but only when trying to open files created several years ago using an older password and an older version of the software.  Previously I was able to open these by entering the old password but with the new update I get the same message.

They need to address this QUICKLY so I can access my older files.

[Prabhukumar RModerator]

Hello Jc and Doug,

Apologies for the inconvenience caused.

We have recently updated our application, We would request you to uninstall and re-install the Application.

Before uninstalling, please follow the below steps.

Please check the folder(C:\Users\’User Name’\AppData\Local\AxCrypt). If you found any subfolders inside the AxCrypt folder, take a backup of those folders. Then clean the local cache in the below described way.

Please delete the folder (C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and start the AxCrypt app like a new one.

Then uninstall the AxCrypt app and restart the system then install the latest version-2.1.1687( Download AxCrypt | Encrypt and Decrypt files | Mobile, PC, Cloud ) of the AxCrypt app.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Anonymous]

@prabhukumar,
Does your cache-clearing advice also apply if AxCrypt v2.1.1687 is working well but  v.e.r.y.  s.l.o.w.l.y?

[Buffalo Cat]

Note: I’m the last anonymous poster above.  When I clicked “Submit”, this page returned an error, but partially recorded my post anyway.

[Prabhukumar RModerator]

Hello Buffalo,

We are continuously working on to resolve the issues. Please allow us some time to resolve the issues. Once resolved, we will update here

[Prabhukumar RModerator]

Hello Buffalo,

We have Fixed the issues and updated our application, We would request you to uninstall and re-install the Application.

Before uninstalling, please follow the below steps.

Please check the folder(C:\Users\’User Name’\AppData\Local\AxCrypt). If you found any subfolders inside the AxCrypt folder, take a backup of those folders. Then clean the local cache in the below described way.

Please delete the folder (C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and start the AxCrypt app like a new one.

Then uninstall the AxCrypt app and restart the system then install the latest version-2.1.1689( Download AxCrypt | Encrypt and Decrypt files | Mobile, PC, Cloud ) of the AxCrypt app.

[Buffalo Cat]

@prabhukumar

Boom – it’s fast.  Thank you.

BTW: In the Forum, “Notify me of follow-up replies via email” is enabled but I get no emails (nor in Junk).

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