[SvanteSpectator]

Hello George,

Unfortunately we’re pretty helpless when someone like Norton decides to flag our web page.

Here’s how it works as far as I understand it:

1 -Someone, for whatever reason, perhaps because they do not understand or because they just like to be annoying, or because they are misunderstanding something flags our page in their Norton program.

2- Norton accepts this at face value and simply blocks the page, without verifying the information and without taking any form of responsiblity for their actions.

So, that’s what you’re paying for with Norton ;-)

The fact of the matter is as follows:

There is nothing even remotely harmful available at http://www.axantum.com . Full stop. Period. It is a false alert, and it keeps popping up, and every time we report it and then it comes back.

For what it’s worth, you have all you need both to access the password manager and AxCrypt from the http://www.axcrypt.net site, which so far has not been flagged.

As for the ‘uninstall’ thing with AxCrypt 2 – this is now done in the Windows standard way, from the Control Panel.

The other URL’s are a leftover.  It was the intention that the new installer should remove these, but perhaps you were using a *really* old version of AxCrypt before that?

The easiest way to get rid of the stuff that did not uninstall properly is to delete it. Or, you can reinstall the old version, and then actually uninstall it.

Installer technology is really hard to get really right, especially uninstallation of old versions. Sorry for the inconvenience!

[SvanteSpectator]

Hello Renji,

You’ve posted and send this question through a variety of channels, but for now we’ll stick to this thread in responding unless we ask you to use another channel. If you respond or post via other channels, we will *not* respond.

Please open the Event Viewer and examine the log for the time when this happens, and post the contents of the error log (unless it’s already clear from that what the problem is).

You can also check %localappdata%\AxCrypt\ReportSnapshot.txt, and post it here (possibly with any personal information redacted).

[SvanteSpectator]

Hello Renji,

Start by doing what the other poster in this thread did to resolve his issue: Look in the Event Viewer to see what actually caused the crash.

[SvanteSpectator]

Hello Marcel,

Sure you can have one offline and one online with the same email and different passwords. If you’re offline, you’re offline. Offline you could use my or Bill Gates email or Elvis. As long as it’s a syntactically correct email, i.e. has the dots and ats in the right places, there’s nothing more we can do to validate the email or verify the password when you’re offline. You’re offline! No Internet.

As for point 2), the short answer is that you should not walk away from your computer with Windows logged on.

If you do, you’re lost anyway. If someone else has access to your computer, with your permissions, it’s no longer your computer so to speak.

Please read http://www.axcrypt.net/blog/leaving-computer-axcrypt/ for a longer discussion and explanation why this is so, and how AxCrypt mitigates this and other risks.

[SvanteSpectator]

Hello Marcel,

Thanks for your feedback!

You do understand that the version 2 is still just as capable as version 1, for free? There’s no requirement subscribe to Premium.

Svante

[SvanteSpectator]

Hello Marcel,

Thank you for your feedback. Have you checked out 2.1.1474 (or later)? It is much more like the version 1, in that the password dialog is more like it, it doesn’t show the main Window if you don’t want to etc. Personally, I really do not see that much of a difference in daily use! You double-click, maybe get a password dialog, click OK. The file opens. You close.  It gets re-encrypted. You right-click, select AxCrypt | Encrypt. It encrypts. Just like version 1!

On top of that there are many other feature that have been asked for during the years, that’s why we have the main Window. In fact, a common support question for version 1 is “Where is the program window?”.

As for the license vs. subscription, please read http://www.axcrypt.net/blog/subscription-vs-license/ for a longer discussion about that.

There’s always a possibility to rethink! That’s why we’re asking you all for feedback! And we do rethink, we’ve made many changes to version 2 based on the feedback we’re getting. So keep it coming!

[SvanteSpectator]

Great news, Dave!

To get AxCrypt into the context menu, two conditions have to be met:

1) You have to use the actual .msi-installer, you can’t just run the standalone version.

2) You must have Windows Explorer, or a compatible replacement of the right bitness. If your operating is 64-bit, your explorer shell replacement must also be 64-bit, and must be Windows Explorer compatible.

[SvanteSpectator]

Thank you Scott for the feedback, and for the donation! Unfortunately way too few donated to make it possible to keep maintaining it.

The short answer to why I changed it to a “sign in” was that I thought that it would be a well-recognized metaphor by users. in order to solve a real problem. Perhaps too much as it turns out. It’s really not a sign in. It’s not very different from checking both “Remember this passphrase for decryption” and “Remember this passphrase for encryption” in version 1 – *with a validation that you’re really entering the right password*.

One of the strongest reasons was thus to reduce the risk of users losing data because they happened to consistently mistype the encryption password twice. It happens with version 1. Not so much with version 2.

Anyway, good luck in the future!

[SvanteSpectator]

Hello all,

Just wanted to let you know that we’re listening to exiting version 1 user’s input on version 2. Although we’ve not made everything just like it was, we’ve tried to improve version 2 in various ways to make existing users feel more at home.

Here are some things we’ve done recently up until AxCrypt 2.1.1474 (and later):

– It can run entirely without Internet connection, ever. We don’t recommend it, but you can.

– The “sign in” dialog is more compact and less intrusive.

– The main Window state is remembered, so if you minimize it it will  usually stay minimized and never show unless you ask for it.

– The tray icon now actually has some functions, such as sign in / sign out / exit / show main window.

– The Windows Explorer context menu has a “sign out” function.

We *do* still want you to register an email address (but that’s all), and we’re still for now committed to the one-password model for your files. We’ve written a couple of longer discussions about various things that are new in version 2:

http://www.axcrypt.net/blog/use-of-different-passwords/

http://www.axcrypt.net/blog/leaving-computer-axcrypt/

http://www.axcrypt.net/blog/avoid-self-decrypting-files/

If you’ve tried version 2 before as an existing user and have had concerns, why not give it a new try? Download from http://www.axcrypt.net/download/ .

Still have feedback to give? Bring it on! We want to hear from you.

[SvanteSpectator]

Hello all,

Just wanted to let you know that we’re listening to exiting version 1 user’s input on version 2. Although we’ve not made everything just like it was, we’ve tried to improve version 2 in various ways to make existing users feel more at home.

Here are some things we’ve done recently up until AxCrypt 2.1.1474 (and later):

– It can run entirely without Internet connection, ever. We don’t recommend it, but you can.

– The “sign in” dialog is more compact and less intrusive.

– The main Window state is remembered, so if you minimize it it will  usually stay minimized and never show unless you ask for it.

– The tray icon now actually has some functions, such as sign in / sign out / exit / show main window.

– The Windows Explorer context menu has a “sign out” function.

We *do* still want you to register an email address (but that’s all), and we’re still for now committed to the one-password model for your files. We’ve written a couple of longer discussions about various things that are new in version 2:

http://www.axcrypt.net/blog/use-of-different-passwords/

http://www.axcrypt.net/blog/leaving-computer-axcrypt/

http://www.axcrypt.net/blog/avoid-self-decrypting-files/

If you’ve tried version 2 before as an existing user and have had concerns, why not give it a new try? Download from http://www.axcrypt.net/download/ .

Still have feedback to give? Bring it on! We want to hear from you.

[SvanteSpectator]

Hello all,

Just wanted to let you know that we’re listening to exiting version 1 user’s input on version 2. Although we’ve not made everything just like it was, we’ve tried to improve version 2 in various ways to make existing users feel more at home.

Here are some things we’ve done recently up until AxCrypt 2.1.1474 (and later):

– It can run entirely without Internet connection, ever. We don’t recommend it, but you can.

– The “sign in” dialog is more compact and less intrusive.

– The main Window state is remembered, so if you minimize it it will  usually stay minimized and never show unless you ask for it.

– The tray icon now actually has some functions, such as sign in / sign out / exit / show main window.

– The Windows Explorer context menu has a “sign out” function.

We *do* still want you to register an email address (but that’s all), and we’re still for now committed to the one-password model for your files. We’ve written a couple of longer discussions about various things that are new in version 2:

http://www.axcrypt.net/blog/use-of-different-passwords/

http://www.axcrypt.net/blog/leaving-computer-axcrypt/

http://www.axcrypt.net/blog/avoid-self-decrypting-files/

If you’ve tried version 2 before as an existing user and have had concerns, why not give it a new try? Download from http://www.axcrypt.net/download/ .

Still have feedback to give? Bring it on! We want to hear from you.

[SvanteSpectator]

Hello,

I think it best if we can schedule a live screen sharing session if possible. I’m in GMT+2. Send an email to support att axcrypt dott net and we’ll find a suitable time.

Thank you for your help!

[SvanteSpectator]

Hello Anton,

Thank you for reporting this! This is a bug in AxCrypt. We’ve now fixed it and we’d be happy to send you an interim build so you can get past this asap.

Please send an email to support att axcrypt dott net and we’ll try to send it to via email.

As always, we’ll give you an extra month of free Premium as a small token of appreciation for reporting a bug so we can fix it! Just let us know your AxCrypt ID account email (if different from the one you’re sending email from ).

[SvanteSpectator]

Hello Dave,

This is unusual. If you’ve tried the standalone version as well, that rules out problems with the Windows integration, so let’s stick to that right now.

If you start the “Event Viewer” you should find an entry there that matches the crash, and should give more information as to the cause. If you need assistance in how to do that, let me know.

[SvanteSpectator]

Hello Jean,

We’re working intensely on development of both iOS and Android in parallel. We should be in beta test in about 4 weeks. We’ll be arranging for the possibility to sign up to be a beta tester as well.

[Author]

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