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Hello yann,
This does not sound right. Can you please send a screen shot of the situation?
Hello vin,
Sorry that that you’re having problems. Would please send a screen shot of the situation?
Hello Keith,
Something is not right here. My guess is that the files are in fact not encrypted at all, but only renamed to end with “.axx”.
No, there is no AxCrypt component in OpenOffice (although it would be nice!).
Hello Ed,
This has nothing to do with AxCrypt, and all to do with Windows and the Windows Encrypting File System that you are using (probably inadvertently).
If you do not backup your certificate, you will lose all EFS-encrypted (not AxCrypt-encrypted) data if you re-install Windows, your computer dies, reset your Windows password or move the files to a different computer and no longer have the old one available.
You can tell if your files are EFS-encrypted by looking at how they are displayed in Windows Explorer. In pre-Windows 10, the text was colored green, in Windows 10 the icons have a little ‘lock’ overlay. You can also check this by right-clicking the file, selecting properties, Advanced, and seeing if the checkbox ‘Encrypt data’ (not the exact text, don’t recall it exactly) is checked.
Once again – it’s got nothing to do with AxCrypt. It’s a built in feature of Windows. Google for Encrypting File System Windows for more info.
Hello Keith,
The absolutely fastest way is indeed to do it on a Windows computer, and use the portable / standalone download. You can then open them from within the program, no installation required.
I’m not sure about your error message, I’m assuming that you mean “axx”, not “axe” but even so it indicates that you’ve not actually installed AxCrypt on the computer in question.
If the above doesn’t help you, please attach a screen shot of the situation.
Hello Mike,
From what I understand, the Surface 3 runs a full Windows 10 and all windows software including desktop apps should run. This would include AxCrypt, although we’ve not tested this.
I don’t really see why you’d see the folders as empty – the files really should be there! I think you’re not synchronizing the files out to the tablet.
There should be no harm in installing AxCrypt – you can always uninstall it. Also, you can start with downloading the portable / standalone version which does not require installation (but neither does it integrate into Explorer either). Get it at http://www.axcrypt.net/download/.
Hello Robert,
Thanks for the positive feedback. We’re continuously developing the software, and we’re using feedback from here and the support to drive many changes.
You might also note that we’ve made the main window and the sign in dialog less intrusive. The main window will now remember it’s last state – so if it was visible, it’ll pop up when you sign in – if it was minimized, it’ll stay minimized and not display. The sign in dialog is also cleaner.
Hello Ken,
We’ve actually dropped the key file concept for version 2 for now, because of it’s limited use. It’s not a bad thing, just not worth the trouble for most users.
In the the future we’re likely to accept various kinds of tokens that can carry a secret key such as Yubikey and possibly smartphones. We might consider USB drives, i.e. key files also but for now we don’t support this.
Yes, you can still download version 1. Go to http://www.axantum.com/ and chose downloads.
Hello,
If August 28 was before you first viewed it with AxCrypt 2, yes. Do try! On a copy, of course!
Hello Rich,
Here’s how it works.
– If AxCrypt can connect to the Internet, it’ll validate the password against the server, and if required synchronize keys and things after successful sign in. This, among other things, allows things to work on serveral PCs and devices. If you’re offline, we’ll just validate your password locally. This helps reduce situations where typing mistakes when encrypting leads to data loss.
– Once signed in to AxCrypt (offline or online, AxCrypt does *not* require Internet to operate), AxCrypt will use that password for encryption and decryption when possible. If you attempt to open a file where the sign in password does not work, you’ll be prompted. If the file is an AxCrypt version 1 file, it’ll be converted to version 2 *and* use the new sign in password.
We’ve tried to make it very clear that you need to remember your AxCrypt password, and also when you start for the first time you are required to enter it no less than three times before any data can be encrypted using this password. All to minimize the risk of mistakes and not remembering it.
If you request a password reset, you’ll be able to sign in to AxCrypt gain – but of course you will not regain access to any files that were encrypted using the previous password.
In your case then, this should mean that old files that you opened when signed in with AxCrypt 2 now uses the password you can’t find. You can check the modification dates of your encrypted files and see if they have been updated recently.
Hello Pascal,
What version of AxCrypt was used to encrypt it?
Have you successfully opened it before?
Does it reside on external (USB) media?
Can you send a screen shot?
Hello!
We’re actually providing another software than TrueCrypt / VeraCrypt. Our software is AxCrypt, which works very differently but complements TrueCrypt.
We can’t provide support on others’ software. For what it’s worth, your strategy is likely to be to copy the files from the encrypted container/drive to a non-encrypted drive. You’ll need to provide new free space equivalent to the total amount of files in the encrypted drives to get the files out of there.
Hello,
Thank you! But need more info still…
Can you try to export your event log and send it to support att axcrypt dott net ?
Here’s how. Open the Event Viewer.
Right-click the Application node.
Select ‘Save All Events As’.
Save with a name, for examle ‘Events’
If you can, select to save Display Information in English:
Klick ‘Ok’.
Then go to where you saved the file, right-click it and compress it.
If the original was named ‘Events.evtx’, the compressed file is ‘Events.zip’.
Send this as a attachement to support att axcrypt dott net . Then I can have a comprehensive look at what can be found there.
Hello Misutsu,
Thank you for letting us know ;-) Too bad – we really do think the changes are for the better, but change is hard…
Good luck in the future!
Hello Steve!
Thanks for the feedback, but did have you read the blog post at http://www.axcrypt.net/blog/use-of-different-passwords/ ? It goes into some detail about this issue.
Please understand that we’re not advocating re-use of password in different systems, like different web sites.
We’re saying you should not use different passwords within the same system, in this case AxCrypt. Because it does not add any security, it can only reduce it! The way AxCrypt is made, you can always use the strongest password for all your data. There is absolutely no need for ‘weaker’ passwords, for not-so-secret data (whatever that is).
To share encrypted files with others, you should not be using different passwords either! They are hard to distribute and keep track of. Just use the Key Sharing function in AxCrypt which makes advanced public key based cryptography available to anyone by just entering the recipients email address.
Finally, yes – it’s always been the AxCrypt philosophy to choose for the user! We really think we can do a better job of this then all except an incredibly small minority of users. AxCrypt 1 also makes a lot of choices for the user.
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