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Hello Yasser,
Please read https://forum.axcrypt.net/support/faq/#forgot-password .
Hello Neil,
For recovery, all you need to know is your password. In a new computer, download AxCrypt (if you’d like to feel extra-extra secure, keep a copy of the installer around on a USB stick), install it and enter your email and password. You’re back to where you were.
Even if the AxCrypt servers are entirely unavailable for whatever reason, all you need is a copy of the software and to know the password.
The AxCrypt ID key pairs are for convenience when changing passwords and for sharing files with others. They are not required to open your own files. For that, all you need to know is the original password used when the file was first encrypted.
When you share encrypted files with others, you’re not sharing using your own key ( crown jewel ;-) ). You’re encrypting the unique encryption key for that particular file with the recipients public key part of their AxCrypt ID. You’re not sharing using your own AxCrypt ID. That’s for others to share with you – and vice verse.
Hello Don,
Glad it helped, hope you can get it working now.
We need to get better explaining just how easy it really is ;-) Thanks for the feedback!
Hello Don,
Sorry to hear you find the tutorials at https://forum.axcrypt.net/ counter-intuitive.
In this particular case, perhaps the main issue that you’re trying to do something that requires Premium functionality? You can try this for a month, for free, but the free version does not support it.
In order to securely share files securely, the sender needs at least Premium. You can compare versions and see pricing here: https://forum.axcrypt.net/pricing/ . The recipient is fine with the free version.
Once the sender has Premium or better, follow the instructions in the video, or just right-click the file in the recent files list and chose the key sharing function, enter the recipients email and then send the updated file.
Hello Carrie-Anne Sims,
This is on our to-do-list, but right we don’t have a command line client. It’s not a big deal to actually do, but we have so many things we want to do!
I fully understand your frustration with the time waste. But we will do it! It will likely be a business feature, since very few private persons have that kind of workflow.
Hello Arthur,
The current version is right now indeed 2.1.1547 and is the one available at https://forum.axcrypt.net .
You should not see any incompatibilities in any case. We are always downwards compatible, i.e. newer versions always work with older encrypted files.
No special steps required – but do reboot if/when asked to.
Your files remain encrypted regardless of the install-state of AxCrypt.
Your files remain encrypted with the same password regardless of the install-state of AxCrypt or if you re-install.
Hello Camilo,
You are re-entering the same password you used to sign in to AxCrypt – but this is not the right password, and entering again won’t help!
You need to remember the original password used to encrypt the file.
Hello Yvonne,
When files are encrypted, they are indeed dated at the time of encryption – this is the correct semantics and breaking it causes many other problems.
When they are decrypted, they should indeed revert back to the original. Can you show that they do not with screen shots on a test file? It often helps us understand the full situation.
Hello Tracy,
Thank you for the detailed well-reasoned description of your use case.
Unfortunately, we just won’t support that use case. The reason is that for the situation you describe, using AxCrypt or any kind of encryption is just simply massive overkill – and may also lull some users into feeling secure. But they are not.
I fully understand the reasoning between having the option to disable some features or configure for your own perceived level of security. Perhaps you are in fact fully informed and this is just what you want and need. Problem is that it’s very unusual.
We have experience from millions of users of AxCrypt in both version 1 and 2, and we are very sure that enabling your use case, will cause many to believe it’s a better situation than it is.
At the very least, we recommend that separate users have separate accounts on the computer – they don’t have to have strong passwords (or even any passsword!). This is both more convenient – each user gets their own bookmarks, recently used items in Windows etc etc. And AxCrypt gets a chance to invalidate the current sign in session at the appropriate time.
Hello idar,
The message means just what it says. You’re signed in with a password. You’ve tried to open a file. The password you’re using to sign in with doesn’t work for the file. You get a message that it’s the wrong password, and you should enter the original file password. You’re now entering the same password you use to sign in. But AxCrypt already tried that password. It still doesn’t work!
If you’ve forgotten your password, please read the FAQ at https://forum.axcrypt.net/ .
November 2, 2018 at 09:36 in reply to: Automatic encryption of files placed in secured folders – OSX Mojave #11865Hello Michael,
They are not fully automatically encrypted – it will not work for various reasons to do so.
But, they will be encrypted either by clicking the broom icon, or by exiting or signing out of AxCrypt. This should work the same on Mac, yes.
November 2, 2018 at 09:26 in reply to: Can I have a free trial period before I purchase a premium package? #11864Hello Finan,
You can use the free Premium trial to test the product functionality, and you can contact our business sales for a trial business acccount, read more here https://forum.axcrypt.net/axcrypt-business/ .
It looks like AxCrypt should meet your requirements, but do try it out first!
Hello Ray!
Sorry, we don’t have a direct import from Keepass yet. It’s something we’d like to have in the future, but not yet.
October 29, 2018 at 21:23 in reply to: "Axcrypt file encryption has stopped working" error message #11791Hello Barry,
I am sorry to hear you’re having problems.
Please provide more information about the exact nature of the situation, and preferrably screenshots where both files and AxCrypt windows are visible. If you like you can send them to our support email instead of posting here.
Hello James and getevrybyte,
In order to access encrypted file, some form of the AxCrypt software must be available. As mentioned, there is a stand-alone version that can be included on the thumb drive.
To decrypt a file, you also need access to an AxCrypt ID (key) that it has been shared with, or the original password it was encrypted with. The person encrypting the file can share the keys to the file using AxCrypt, without sharing any passwords. See https://forum.axcrypt.net/ for details and instructions.
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