[SvanteSpectator]

Hello Tim & Aleš,

Technically it’s not that big a thing, but as Aleš notes, there’s a little bit more to it to go to production. There are many places we need to support it in, and also – the original reason for not supporting it was not that it was hard to do. It was because we have experience from AxCrypt 1 that some users really, really mess things up with this enabled…

Therefore we need to add several safeguards. One is a “enter password to confirm” when enabling the option. The other is probably some kind of warning when it will lead to very many files being encrypted. Finally, we’ll need to forbid some paths (such as C:\).

[SvanteSpectator]

Hello Andy,

Are you using any Windows Explorer replacement?

AxCrypt 2 works fine in the context menu for 100s of thousands of users, so it should work!

No, we don’t have any custom setup options.

[SvanteSpectator]

Hello J,

You might want to read my blog post about just this: https://forum.axcrypt.net/blog/leaving-computer-axcrypt/ .

[SvanteSpectator]

Hello Dennis,

You probably have Lavasoft Web Companion installed, even if you don’t know it. One way to check is to look for the file C:\Windows\System32\LavasoftTcpService64.dll . Even if you don’t find it there, it may be installed elsewhere.

If you’d like further help, please send us more info to support att axcrypt dott net.

In order to provide us with detailed information to help us help you, for this situation we’d like a full error report. Please follow the detailed instructions here: http://www.axcrypt.net/blog/send-complete-error-report/ .

[SvanteSpectator]

Hello John,

Did you install AxCrypt or download the standalone/portable version?

You must run the installer for right-click to work.

[SvanteSpectator]

We have seen issues that may be related to the situation when files are open in the old version during the upgrade.

[SvanteSpectator]

Hello Dennis,

This is probably due to you having a broken third party software called “Lavasoft Web Companion” installed.

 

 

Please check the FAQ at http://www.axcrypt.net/support/faq/ for more information.

[SvanteSpectator]

Ok. The message you refer to indicates the file in question is damaged. When was it most recently opened? Was it open in the previous version when you upgraded?

[SvanteSpectator]

Hello Roselyne,

Of course you can open a file encrypted with version 1 with version 2. You do need to know the password.

Concerning that the file opens without entering the password, it’s by design, AxCrypt remains signed in until signed out.

Please read more in our blog:

http://www.axcrypt.net/blog/leaving-computer-axcrypt/

 

[SvanteSpectator]

Hello Simon,

This is probably due to you having a broken third party software called “Lavasoft Web Companion” installed.

Please check the FAQ at http://www.axcrypt.net/support/faq/ for more information.

[SvanteSpectator]

Hello Dan,

They should be cleaned from that location after you have clicked the “clean” broom icon. Have you tried that?

The location is used as the temporary location when you double-click to open a file.

[SvanteSpectator]

Hello Dennis,

The new version can open all previous files. Can you perhaps explain what message you are getting? The best is if you can provide a screen shot.

How to take a screen shot is explained here: https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots .

[SvanteSpectator]

Hello Brian,

AxCrypt 2 can open all AxCrypt 1 files (if you know the password).

AxCrypt 1 cannot open AxCrypt 2 files.

AxCrypt 2 will by default automatically convert all opened files to AxCrypt 2. This can be turned off.

You can’t have both installed at the same time, but you can have AxCrypt 2 installed, and keep AxDecrypt, the v1 decrypt-only stand-alone program on the computer. You can also have AxCrypt 1 installed, and use the fully features AxCrypt 2 in standalone mode. See the downloads page.

[SvanteSpectator]

Hello Yan,

Thank you for your input. It seems your major discontent is with the “stay signed in” metaphor, and the use of a single password. Please read https://forum.axcrypt.net/blog/use-of-different-passwords/ and https://forum.axcrypt.net/blog/leaving-computer-axcrypt/ for a longer discussion about these issues.

[SvanteSpectator]

Hello Dave,

Your problem is probably related to “Lavasoft Web Companion” which is not compatible with modern Windows, and causes the network stack to fail, causing AxCrypt to crash. See the FAQ for more info.

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