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Viewing 15 posts - 826 through 840 (of 1,759 total)
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  • in reply to: Opening encrypted files #6441

    Svante
    Spectator

    Hi Dean,

    Sorry, but those screen shots are really necessary… If you don’t succeed in including them here like other users, attach them to an email and send the full request to support att axcrypt dott net .

    in reply to: What happens if I stop paying? #6440

    Svante
    Spectator

    Hello cass,

    We will never lock you out of your files due to downgrading of the plan. AxCrypt will continue to work and open any and all AxCrypt-encrypted files regardless of source as long as you know the password. The Premium features will become inactive however, such as the ability to key share (not to receive key shared files, but to originate them), the mobile apps, stronger encryption (but you can always decrypt files even when encrypted with the stronger Premium level encryption) etc.

    in reply to: Removable drives #6439

    Svante
    Spectator

    Hello cass,

    Yes, although the ‘recent files list’ will remove the files when they appear to have ‘disappeared’. But the files remain encrypted, and will open with AxCrypt.

    in reply to: Can't get it to work. I would like to uninstall. #6434

    Svante
    Spectator

    Hello Don,

    What you describe is extremely unlikely to be caused by AxCrypt. It is perfectly compatible with Windows 8.1, and it has no concept or reference whatsoever to “windows update files”.

    Please contact our support, and be sure to include screen shots of the actual problem situations, and we’ll try to help you sort things out, or at least narrow it down to what component is actually the problem here if it’s not AxCrypt.


    Svante
    Spectator

    Hello yazmin diaz,

    AxCrypt is a file encryption software, not a folder or drive encryption software – this is regardless of if you’re on the Free or the Premium plan. There are advantages, and disadvantages, to this approach but that’s how it works anyway.

    The Premium version will be extended next week with a function to keep entire folder structures encrypted though.

    And, I’m sorry, we don’t speak spanish here, but Google Translate works quite well!

    in reply to: Feature Request: Audit Log #6424

    Svante
    Spectator

    Hello Cyborg,

    This is indeed an interesting feature to introduce. After the release of the Mac version in a few weeks, we’ll start work on the next level of AxCrypt – AxCrypt Business. This will be a plan for business, and will include the possibility to purchase for groups of users, key recovery and some customization with graphics and internal help links. Your audit trail suggestion would be an excellent addition to that feature list.

    We will look into more details how such an audit trail would be generated, used and saved.

    in reply to: encrypt files in folders & subfolders #6421

    Svante
    Spectator

    Hello Cyborg & skipro,

    Development is finished, and there’s just some testing to be done before release, planned next week. Just so it doesn’t come as a surprise, this feature is a part of the Premium Plan.

    in reply to: How to share encrypted file keys #6418

    Svante
    Spectator

    Thank you Hades!

    in reply to: How to share encrypted file keys #6415

    Svante
    Spectator

    Hello Tom,

    Person A (Alice) get’s the public key from person B (Bob) by asking our server for it when you enter Bobs email address as a person to share it with.

    If Bob isn’t yet an AxCrypt user, our server will generate the key pair (public and private), and send Alice the public key while encrypting the private key using our transient key for the purpose, and also send an invitation to Bob.

    Bob, when he recieves the invitation goes to our server, sets his password at which point the transiently encrypted private key is re-encrypted with his password.

    Bob needs AxCrypt (or compatible software).

    All encryption software, public/private or symmetric, depend on the the application software. Of course, some application software is compatible with others, but it’s really quite arbitrary. There is no such thing as “the” standard for file encryption. AxCrypt is actually among the top contenders to become a defacto standard, but nobody is there yet.

    in reply to: Ransomware and Acrypt #6413

    Svante
    Spectator

    Hi all,

    As mentioned – encryption is no protection against data loss for whatever reason, including ransomware. Backups are the protection for that.

    in reply to: How to backup with Axcrypt #6408

    Svante
    Spectator

    Hello Michael,

    You can encrypt files with AxCrypt, and then backup them as mentioned. One way is to zip the files, and then encrypt the zip file before backuping it for example.

    If the password generator functionality is entirely contained in Javascript (or is actually fake…), it might work offline, but that’s not how our generator works. I would not trust such a Javascript generator until I’ve verified their source of randomness and the random number generator used. If it uses Math.random() you should absolutely NOT use it to generate passwords! See https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/Math/random .

    in reply to: How to backup with Axcrypt #6404

    Svante
    Spectator

    Hello Michael,

    AxCrypt is file encryption software, not backup software. It protects your information from disclosure, not destruction. Backup protects your information from damage, and AxCrypt-encrypted files can be backed up like any other file.

    I tried saving the Password Generator webpage for use when my computer doesn’t have WiFi but the page doesn’t work. Why is this?

    I’m not sure about what you’re saying, but it seems you’re saying that a our web page doesn’t work when you’re offline. No, it doesn’t. That’s how web pages work, you visit a server on the web and it does cool things for you. Without Internet access, no access to our (or anyone elses’) server, and thus no function. That’s kind of the thing with the web… If I’ve misunderstood you, please elaborate.

    in reply to: Password changed does not work. #6403

    Svante
    Spectator

    Hello G.D..

    (Thanks Robin) – I think you also sent a support request email. We’ve responded to that as well.

    in reply to: Axcrypt 2.1.1494.0 not responding #6402

    Svante
    Spectator

    Hello Chris,

    Please contact our support for this kind of issue and we’ll try to help you sort things out. When you do – please include screen shots of where you’re stuck (it might seem self-evident from your description, but it’s not!).

    in reply to: Mac OS X Sierra #6391

    Svante
    Spectator

    Lightwind,

    We’ll certainly post on the forum to start with, then social media, and later on the download page. We will not push out any notices via email etc until the actual release, so just stay tuned!

    We want to start slowly and not get too many users at once, it will after all be a beta. Although the core code is as solid as the other apps (since it’s 100% exactly the same code), there will of course be some glitches and probably some lessons learned about the Mac as an environment since it’s new to AxCrypt.

Viewing 15 posts - 826 through 840 (of 1,759 total)