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Hello Jumi,
The problem here seems to be that the encrypted file was never properly encrypted fully – as you note, the encrypted file is much too small. Even though AxCrypt does perform compression, a .avi-file is already compressed and will not compress at all or very little. So the expected size of the encrypted file would be in the same range as the original file, i.e. 599Mb.
So, something must have happened to interrupt the encryption process. In this case, the original file should not have been wiped either. Is this perhaps a file that was encrypted some time ago, so whatever happened happened so long ago you don’t remember the details?
In any case – there’s no way to decrypt data that is simply not there. Sorry.
Hello Henry,
It can’t just “disappear”. Have you followed the instructions on https://forum.axcrypt.net/ on how to get started and install AxCrypt?
Can you send a screen shot of how a folder with encrypted files look after installation, and if it stops working again, can you send a screen shot of what error message your are getting when trying to open an encrypted file?
Hello Wagner,
Your problem has nothing to do with the versions of AxCrypt installed. It has to do with the fact that you (probably inadvertently) used a different or mistyped a password for the files you encrypted in June 2016.
Since you’re signed in with a password, and that does not work for these files, AxCrypt will ask for the file password. When you then enter the same password that you’re already signed in with, that won’t help and that’s what the message is for.
You need to remember what password you used in June 2016.
This is one of the reasons we’ve changed AxCrypt 2 to use a single, verified, password – to minimize the risk of this situation happening.
Hello Johan,
You’ll find the differences here: https://forum.axcrypt.net/pricing/ .
While we don’t support convenient offline Premium activation, it’s possible to do without too much problem. You use a connected computer to sign up and activate Premium, then import a plain text file with the license into the disconnected environment.
Hello Lili,
Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.
If you think you almost know the password, we have a simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.
Please check the FAQ at https://forum.axcrypt.net/support/faq/ for more information.
Thank you.
Can you please follow the instructions for steps 1 and 2 here: https://forum.axcrypt.net/blog/send-complete-error-report/ . (No need for step 3, the event log).
Send this as instructed to support att axcrypt dott net . Please refer to this conversation with me, and ask for it to be handled by me.
Hello Fred,
You can’t really use Task Manager to check for open files (but you can use Resource Monitor, CPU tab, Associated Handles). You can of course use Task Manager to check if a given process is really gone.
It may be the case that the file is in fact not actually open – but AxCrypt thinks it is. That’s why I’m asking for you to ensure you’re using the latest version, we have fixed some such issues.
What version of AxCrypt are you running?
Hello Fred,
Do ensure you’re running the most recent version of AxCrypt, and also ensure that you’ve really closed the application – it may not be enough to just close all documents.
Hello Anonymous,
If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files.
The message you are seeing is telling you that you are signed in with a password that does not work to open the file in question, and in response to the password prompt you’re then getting – you’re entering the same password again.
When you are signed in, we try to use that password to open the file. If that does not work, we’ll ask you for the file password. In this situation it won’t help to try the same password again. We already did that. That’s what the error message is saying.
Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.
You need to remember or find out the password used to encrypt the file in question.
Thank you, Peter! A very good summary of a potentially complicated question to answer.
Thank you, Peter!
Thank you, Lee!
Hello yi0rgos,
It seems something is broken. Please contact our support for further instructions.
Hello Wasabe,
In addition to Nicks comments, I’d like to add that you can rename files to anonymous names with AxCrypt, so they can be seen but the names are meaningless. Using the secured folder function, you can also one-click decrypt your set of 10 files, and then also one-click re-encrypt them.
Hello Zdenek,
To ensure that any and all temporary files created by the applications themselves are secure, you should enable BitLocker encryption on your hard drive, or similar full disk encryption if perhaps provided by drive firmware.
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