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Hello Sally,
Yes, the recipient must download and install AxCrypt.
No, you should not given the recipient the password. You should use the key sharing feature (and ensure you’re using AxCrypt 2, not version 1 which is obsolete). We have videos showing this on our home page, https://forum.axcrypt.net/ .
Hello Sandy,
It looks like the actual “Sign in” dialog is hidden from view. Do you have multiple screens, or moved your laptop from using a larger stationary screen to just using the internal?
Try hitting “ESC” (that should close the sign in dialog, even if it’s hidden) and see of the menu now becomes active.
Hello Birgit,
No, we can’t automatically encrypt files in a folder, because it causes problems for many softwares. Also, it’s still a ‘race’ between then backup / synchronization and AxCrypt that we can never *guarantee* to win.
However – you can (probably) configure your backup / synchronization software to only backup files ending with .axx . This will ensure that no unencrypted data ever reaches the cloud. See https://support.code42.com/Administrator/4/Configuring/Include_or_exclude_files_for_backup for details.
Hello Laurent,
If you *change* your password (not *reset* it), you will be able to open encrypted files with the new password (and the original).
So you do not need to decrypt files before making a password *change*.
Hello John tukmol,
(I moved this to a different topic since you mention “PC” and the original topic was about opening AxCrypt files on a Mac)
If AxCrypt is being used, “sample.pdf” would become “sample-pdf.axx” not “sample.pdf.axx”, but perhaps that is what you mean.
If you are not using AxCrypt, or renaming the files yourself, someone else is.
There are reports of criminals using TeamViewer and guessing the password to users computers and then installing and encrypting files, and then demanding ransom. Typically this is done by leaving a file on the desktop with this message.
Hello Peter,
Something seems wrong with the installation on your desktop. A screen shot might help understand the situation. You might also want to try to repair the installation using Control Panel.
Hello Jos,
Look at the file properties (right-click in Explorer), and if you can send both a screen shot of that and the actual error message from AxCrypt.
Thank you Laurent!
I think we’ve actually translated most of these texts – but not released a new version. We will try to do so in the coming week, it is time anyway.
Hello Douglas,
The same response as before is still valid:
AxCrypt is free as it is, but you can subscribe to Premium which gives you additional functions and features. See https://forum.axcrypt.net/pricing/ .
You do not need to reinstall or anything.
Hello Marco,
The secured folder feature is indeed a Premium feature – but the files are still there.
Expiration of the trial does not in any way affect your encrypted files or your ability to open them or decrypt them. If they do not open and AxCrypt asks for a password, then you’re not using the right password – which is the password you used when you encrypted the file originally.
Hello Richard,
We are planning to add password management to the desktop and mobile apps, and they will of course have offline functionality although probably not in the first release.
There is no time schedule for this, and we have net yet begun development, but possibly late this year.
Hello Steve,
As John says, if you know the password you can open them. It’s hard to say exactly what the problem is for you here, but a screenshot of the message you’re getting usually helps.
We’ve seen some cases where after an upgrade, users try to access files that have not been accessed for a long time – and then think it’s the upgrade that causes a problem when in fact it’s just that the files were encrypted long ago with a different password (sometimes a misspelled version of the expected password).
Hello Neil,
If you are on a trial Premium it doesn’t matter if you’ve purchased or not.
Right-clicking and encrypting a folder does not designate it as a Secured Folder. You have to do that from the AxCrypt ‘advanced’ window.
Once you’ve done that, you can encrypt files that appear in the folder unencrypted with a single click, or by signing out or exiting the app. They won’t be encrypted fully automatically, because it doesn’t work with many applications that create and save files.
March 1, 2018 at 20:39 in reply to: Recipient of encrypted file gets error message and can't open #9717Hello Sandy,
it sounds like the error message says it all. An AxCrypt file, when encrypted, will have a file name ending with “.axx”. Apparently the file you sent, or that the person received, does not have this ending – indicating that either it was not an encrypted file that was sent, or the sender or the receiver renamed the file to end with something else.
Hello DAN,
Sign in to AxCrypt 2, and use the File | Options | Change Password menu function.
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