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Hello Mark,
As you say – that’s not how it’s supposed to work, and something is definitely wrong if what you describe is what is happening.
There are a few cases where the offline / online password can get a little out of sync, but that only happens under specific circumstances and only when changing or resetting passwords.
Can you:
1) Please follow the instructions here: https://forum.axcrypt.net/blog/send-complete-error-report/ and send the result to support at axcrypt dot net, and mention it’s for me.
2) Start AxCrypt in normal online mode, use the “clear all settings and exit” option. Restart AxCrypt. Re-enter your AxCrypt ID email and password, sign in, verify it all works and then try the “always offline” option again.
Step 1) is to have information to analyze to try to determine the cause of the problem. Step 2) is to verify that offline actually does work. It does not fix the problem if there is one, causing you to get into that situation, but that’s what step 1) is for.
Hello Liz,
Always download the current version available via our home page, https://forum.axcrypt.net/ on the download page there.
Hello Larry,
As mentioned elsewhere, this is because you don’t have an email with gmail.com and comcast.net . Your email is with yahoo.com .
Hello alan,
Can you please provide more details? If the problem persists, perhaps you might want to contact our support.
Normally there should be no trouble like that, regardless of whether you have Internet access or not.
Hello Larry,
It seems there’s more to the story! You’ve tried to sign in with three different email address (the same first part) at gmail.com, comcast.net and yahoo.com .
The reason for the gmail.com and comcast.net email not arriving is simply that you do not have an email with that address at gmail or comcast. Sorry, but not even we can send email to a non-existing email address!
It also seems that your sign-up with the yahoo.com address worked fine without trouble.
Good luck, and I hope that you’ll reconsider your recommendation to friends, but do tell everyone that it’s important to enter the right email address, one you actually can receive email to!
Thank you!
But… Now it does look like the file is in fact encrypted in it’s original location!? Or did you move it out of the folder, encrypt it, and then move it back again?
Hello Calisson,
Once again, thank you for your efforts to give us this detailed information. We’ll see if we can figure it out ;-)
Could you give us the full path to the file in question (I don’t think there’s anything sensitive there)?
Hello Calisson,
Final (?) question… When you say ‘move’, is that literally moving the file? (there’s a difference…) Or do you copy it? And, most importantly, do you change the extension from .bak?
Hello Calisson,
Thank you very much for that information! We’ve logged a bug for that here https://bitbucket.org/axantum/axcrypt-net/issues/427/cant-encrypt-sql-server-backups-in .
Some follow-up question. Just exactly how does not work in the original location? I know you write at the top about connection refused etc, but I really don’t think that’s what’s happening.
Can you describe just what happens when you try to encrypt the file in it’s original location?
Hello Joy,
Go to http://www.axantum.com/ and then click the shield logo in the upper left corner. This will get you the menu and there you chose Download.
Hello Anonymous an Alec,
Concerning “Is it possible using settings to make sure that the temporary unencrypted file is created on the user’s local PC so that it is never on Google drive in clear?“: This is exactly how AxCrypt works. It never decrypts any file in the original location (and it doesn’t work directly with Google Drive either, it only works on the local hard drive synchronized/streamed copy). It always decrypts the file temporarily to a local temporary folder, and then re-encrypts it to the original location.
In the case of synchronized/streamed cloud service folders, the plain text file can only hit the remote cloud server if the file is created there in plain text. And then only if the time window between creation and initial encryption is long enough. To be 100% safe – always encrypt a new file before actually making it available for sharing via a cloud service provider. Once it’s encrypted, it’ll never be decrypted so the cloud service provider sees it, unless of course you actually decrypt it in place. But just opening the file via AxCrypt is 100% safe in this regard.
Hello shaire,
This is incorrect. We *never* require payment to decrypt any file on the PC or Windows. Period. You write: “it stated that I must have a paid subscription to open them“. This is simply not true (unless you’re trying to decrypt via the mobile apps, they do require the Premium plan – but they can’t encrypt, they are only extended viewers for files encrypted with the desktop version). The mobile app has never been free (with the exception of a third party app, since many years withdrawn, for iOS).
So, there is definitely something you’re overlooking
You’ve probably upgraded from version 1 to version 2. Version has a Premium plan, with additional features for pay. When you first download and start it you’re offered the option to try the Premium plan for one month (in your case, you actually got three months because you activated the trial perid by signing in to the legacy site for axantum ;-) ).. It doesn’t actually “bug you to pay”, that’s also incorrect. It does note that some features require payment. But not decryption. Never. We do not hold files hostage for payment, that’d make AxCrypt ransomware – and that we’re definitely not!
Please provide screen shots of where you’re actually stuck. You do *not* need to pay anything to decrypt and open your files.
Hello Ashwin,
What version of AxCrypt are you using, and what can you tell us about what happened before this?
Hello Tony,
That’s because we don’t support that just yet. It’s a “reader” app only right now. Sorry! You need a desktop version to encrypt, either the PC or the Mac.
Hello,
I think the root problem can be that you seem to have mistyped your email address in one case. There seems to be a ‘g’ missing between a ‘n’ and an ‘e’ at the part just before the top level domain.
Please re-check carefully.
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