[AxCrypt SupportModerator]

Hello Jessica,

Unfortunately, right now we don’t have a Mac version :-(

I’m afraid you’ll have to find a Windows computer to open the file. Sorry, but we’re working on this.

[AxCrypt SupportModerator]

Hello Dave,

It sounds like a perfect scenario for AxCrypt 2 key sharing, if I understand it correctly.

Here’s what I think:

You’re “Dave”. You share encrypted documents with “Alice”, “Bob” and “Charlie”.

You have (at least) 4 passwords to keep track of with AxCrypt 1, and “Alice”, “Bob” and “Charlie” has one, or possibly at least 2 if they also use AxCrypt for private data that for example you “Dave” should not have access to.

That’s pretty complicated.

With AxCrypt 2, you instead share the keys to the file with for example “alice@home.com”, “bob@gmail.com” and “charlie@me.com”. You’re “dave@you.com”.

You use one password to sign in to your “dave@you.com” AxCrypt ID. When you open any file, regardelss of if they are shared with Alice, Bob or Charlie, it opens wihtout further ado using your sign in password.

When you send or share the actual shared file with Alice, Bob or Charlie, they sign in to their AxCrypt ID with their own passwords, which you do not know.

Now, everyone can access exactly what they should – you can access all files in this group, while Alice, Bob and Charlie can only access their own files and the ones you have shared the keys with.

Therefor, 1 password is enough. Per person.

[AxCrypt SupportModerator]

Hello Pablo,

Glad it all sorted out for you.

[AxCrypt SupportModerator]

Hello Daniel,

Not 100% sure what you are trying to do – but you should probably stay away from the import/export key functionality. It’s not intended for general use, it’s only for some very special scenarios.

Can you please explain what you are trying to achieve, i.e. what is the situation you’re testing out?

If it’s about sharing encrypted files within the team, you should look at the key sharing functionality. There’s a introductory video about that as well via http://www.axcrypt.net/ .

[AxCrypt SupportModerator]

Hello,

The most common cause is documented in the FAQ, here: http://www.axcrypt.net/support/faq/#lavasoft-crash .

[AxCrypt SupportModerator]

Hello Amine,

Having, or not having, Premium makes no difference in the ability to decrypt. If you know the password you will always be able to decrypt, regardless of if the file was encrypted with or without Premium level encryption.

If you do not know the password, you will not be able to decrypt, regardless of if you’re a Premium subscriber or not.

Please see the FAQ for more info about forgotten passwords, http://www.axcrypt.net/support/faq/#forgot-password .

[AxCrypt SupportModerator]

Hello Max,

Simultaneous editing of files is generally speaking not possible. It’s essentially always a case of “last change wins”.

And, yes, the broom if red does indicate that the “real” file has not been updated. When you do, please note that it’ll be the last one to update who “wins”.

So, when you’re editing files from different locations, you need to ensure that you’ve really saved (and in the case of AxCrypt, cleaned) on one computer before moving to the other. This is the same principle with, or without, encryption.

[AxCrypt SupportModerator]

Hello Vika,

I’m sorry to hear this. Please read the FAQ at http://www.axcrypt.net/support/faq/#forgot-password .

[AxCrypt SupportModerator]

Hello Boucard,

This seems to be a real issue with a damaged file. Is this file on a removable media?

[AxCrypt SupportModerator]

Hello KUHoepcke,

In order to provide us with detailed information to help us help you, for this situation we’d like a full error report. Please follow the detailed instructions here: http://www.axcrypt.net/blog/send-complete-error-report/ .

[AxCrypt SupportModerator]

Hello sgt.encrypto,

Yes, and no. The data encryption primitive is AES-128 or AES-256 in AxCrypt 2, while it’s always AES-128 in AxCrypt 1.

However, they use different modes of operation (CTR vs. CBC), different hash algorithms (SHA-512 vs. SHA-1) and there are numerous other differences.

Please read up on the full details here: http://www.axcrypt.net/documentation/technical/ .

[AxCrypt SupportModerator]

Hello BP,

It’s really hard to know exactly from your description. The way it’s supposed to work is.

1) Install AxCrypt.

2) Sign up with your email, verify your email with the 6-digit code, set your password.

3) Sign in with your password.

4) Encrypt your files.

5) Exit AxCrypt for whatever reason.

6) Start AxCrypt, sign in with the same password you used before.

7) Encrypt or decrypt your files without specifying any more passwords.

Not sure where you diverged from the above in your case. Can you perhaps send a screen shot of the situation?

[AxCrypt SupportModerator]

Hello David,

Exactly, it’s intended to work that way! It’s a feature to make it easier to work with encrypted files, and make it easier to use really good and strong passwords – without endangering security, provided you are following a good security practice in the first place and never leave your computer logged in to Windows in a hostile environment.

Please read the following for a longer discussion: http://www.axcrypt.net/blog/leaving-computer-axcrypt/  .

• This reply was modified 9 years, 6 months ago by  AxCrypt Support.

[AxCrypt SupportModerator]

Hello RP,

Since this is about encryption, not access control, we don’t store hashes for authentication. What *is* stored in the files is an encrypted key. The actual key used to encrypt the file is a 128 or 256-bit random key you never see. Your password is used to encrypt that key.

If the existing files were encrypted with AxCrypt 2, and you *changed*, not *reset* your password they will seamlessly open with the new password. The article here: http://www.axcrypt.net/blog/axcrypt-online-vs-offline/ explains how this works.

Otherwise, AxCrypt will prompt you for the password.

[AxCrypt SupportModerator]

Hello Scott,

Although to date is set, we’re expecting a launch around end of November, beginning of December with beta testing starting in November.

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