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November 20, 2016 at 13:58 in reply to: Can't open existing Axcrypt files with latest version of Axcrypt #4676
Hello Richard,
I’d love to get a more clear report on your problems with PDF and EDGE. Can you send a screen shot of whatever error message you’re getting?
You also write that “This forum is also a little awkward…” – can you please explain that further? Are you saying you can’t create a new thread for a new subject?
Hello Laurent,
There is no currently known issue with passwords not working across version 1 and version 2 of AxCrypt, so there’s something else going on here.
Please be aware that when you are migrating from AxCrypt 1 to AxCrypt 2, and you have an old account on the web with us you have have different passwords to sign in and to your files.
So, when migrating, it’s intially a two step process.
1) Sign in to AxCrypt with the *same* password you use on the web. You can verify that by signing in first to http://www.axcrypt.net/ . If you’ve forgotten that password, you can reset it on the site by clicking the “forgotten password”. This is will not reset the password to open files, just to access the account via the web or the app.
2) Once you’ve signed in to the app with this password, you may be prompted again for a file password if the file was encrypted with a different password than you use for the account above. If the file was an old version 1-encrypted file, and you successfully enter the correct password, the file will open *and* be automatically converted to use the new version-2 format *and* the new account password.
New AxCrypt 2-users never see or have this problem, nor will you after you have opened a file once. After that you just sign in to the app, and all works without having to enter the password until you sign out.
If this does not help, please let us know where you are stuck by posting a screen shot if you can, or by sending an email to support@axcrypt.net .
Hello David!
Files in secured folders will not encrypt entirely automatically – but when clicking the red broom icon, or signing out of AxCrypt. So that’s unexpected.
Are you sure they are really not encrypted? Once you are signed in to AxCrypt they will open without further prompting of the password. You can tell if they are encryped, if they are displayed with the AxCrypt-icon and end with .axx.
Hello Fritz,
This is not really something that we can support you with, except to note that if you’ve encrypted the .exe file for the tax program and it still can run, you’ve not encrypted the .exe file for the tax program ;-). You’ve encrypted some other .exe .
Finally, from a security point of view, encrypting a .exe of a published software will have little real security, since the original .exe is easily obtainable and the actual information is also easily extracted even without it from the files in question.
What you should to in this case is encrypt all *data* files.
Hello Cliff,
Duh! Indeed! Sorry about that. It’s a bug. We’ll fix it asap. In the meantime, would you like us to manually remove your account? If so, in order to verify that you are you, I’ve sent you an email with this text to your email. Please reply to that email.
Hi John,
Thanks for your feedback – even if I am the unwise developer ;-)
We *are* listening – we’re just having many conflicting requests, and as always we have too little time available to act on everything. We’ve also done quite a lot as a result of feedback here, and more will come in the future.
So, even if you do migrate to something else, you might want to come back every now and then and check us out again. We’ll be constantly developing and improving the app in the coming years.
Hi Alexa,
No, we cannot reset a password for you to regain access to encrypted files. You can reset your password in order to be able to sign in to the app and the web, but already encrypted files remain encrypted with the original password.
That is the main difference between encryption and access control systems, i.e. software that controls your access to data. Encryption permanently scrambles the data based on your password. There is no way to unscramble the data without the original encryption key (which is accessed via the original password).
Hello V!ncent,
Thanks for the feedback. For your information, we’ll keep the version 1.7 available indefinitely and we’ll also be adding an option to always require the password to open a file for version 2. We don’t think it’s a good idea really, but so many users of the existing software has gotten used to that workflow and feel uncomfortable without it.
Hello Kirk,
There’s actually no current version of AxCrypt for Mac. There is a very old more or less experimental version, but it has not been supported for several years.
Can you please include a screen shot of AxCrypt in your Mac so we can understand where you’re at so to speak?
Great to hear Eddie! You are so right: DO NOT FORGET PASSWORD! That’s what encryption is all about – no password, no files. No password reset possible.
Good luck!
Hello Simona!
Please send a screen shot of what is happening instead of the file opening. If you don’t want to send it here, publically, please send a support request to support@axcrypt.net .
Hello Ziwdon,
Thanks for the feedback! (First a little note – it’s –offline, not -offline – two dashes!)
We have to work more on how to make existing users feel comfortable with the new app. New users essentially seldom have any problem with the “sign in”-model. It’s old users that we have to help understand how the new works and perhaps in some ways how it does work.
You’re right that the standalone version can be a little confusing – because it’s really just the full version without the Windows integration and installer. It will in the future “be aware” that it’s working in standalone mode, and thus work a little differently. We’ll probably still ask for something looking like an email so you have a “local user”, but it might ask if you want to be offline or online or something. We have not yet decided.
As for passwords, it should actually be less confusing with only one password for all things AxCrypt we thought…
We’re working on all of these things to make things clearer, so your input is vital!
Hello Mark,
Yes, AxCrypt 2 works a little differently than AxCrypt 1 – but it’s essentially the same thing. Yes, we’ve moved to a “single password” model. We feel this is a much better and safer system. Please read http://www.axcrypt.net/blog/use-of-different-passwords/ for a longer discussion and explanation of this.
Keyfiles have also been discontinued due to very low usage, and high risk of loss.
The “never any requirement to register” is indeed from the old website concerning the old software, however it’s still true. You can run AxCrypt 2 entirely in offline mode by either denying it access to the Internet, or starting it with the –offline switch. In this case no registration is required (although we still ask you for something that looks like an email address).
We’ve made some large changes in order to increase the ease-of-use, and reduce the risk of data loss as well as encouraging the use of a single, but stronger, password.
Sometimes it’s time to rethink old ways of doing things, and this is one of the we think!
Hello Herman!
This behavior is by careful design to make it easier to use AxCrypt. You will be signed out of AxCrypt (and thus require a password again) if your screen saver goes active, you log out of Windows etc.
Hello Eddie & Eldernerd,
We cannot reset a password to regain access to a file where the original password is forgotten. That is what AxCrypt is about – strong encryption without backdoors. If you don’t have the password, neither you, nor we nor anyone else can decrypt the file.
Reinstalling an old version of AxCrypt will not help either. I’m not sure Eldernerd, just what your situation is – but you did not have the same problem as Eddie who has a forgotten password. Without more information it’s hard to say exactly what the issue was, but we’ll be happy to help you out if you’ll give some more information, preferably screenshots.
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