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Hello Roger,
We need more information here I think. Upgrading from what version to what version? It’d also help with screen shots of the situation.
This part of the description I don’t quite follow either: “I deleted the inaccessible file and requested a reset. That done, I re-encrypted a copy of the file using the original PW“.
December 12, 2018 at 08:39 in reply to: Axcrypt freezes on initial launch, sometimes for 5 minutes or more #12462Hello Neil,
Thanks, yes that behavior is consistent with AxCrypt not handling large hierarchies of secured folders well. We’ll work to improve that! Thanks for all the information.
Hello Imi,
The best way to really know the answers is to try! AxCrypt is free, and even the Premium features are free to try for a month.
Yes, you can encrypt all or some files in some folders.
The file names are visible, unless you explicitly use the anonymous rename function after encryption.
The convenience of using AxCrypt for this scenario depends on the number of files and the size of the files involved, and what types of files and how you expect to use them. For some situations AxCrypt is a good fit, for others volume encryption like BitLocker or VeraCrypt,
Hello Walter,
We cannot offer remote logon support, and we cannot accept your files at this time.
It is likely that you have installed and enabled Comodo Sandbox, which in turn probably prevents the self-decrypting AxCrypt files from working. Please disable the sandbox for the self-decrypting file, since they are seen as executables by Windows and Comodo. For more information check out comodo: http://help.comodo.com/topic-72-1-451-4768-.html .
It seems the Comodo Sandbox causes the green border around your window.
Hello Walter,
Try to copy one of the problem files to your local hard disk and then decrypt it.
Hello Walter,
In the first images, it says “Decrypted Successfully”. This means the file was decrypted successfully. It was decrypted to the location indicated by the field conveniently labelled “Decrypt to”.
You ask about the “green line” edge. I have no idea. It must be something you have installed in your computer. It has nothing to do with AxCrypt.
The second image with the invalid handle is hard to say the exact reason, but I suggest you copy the file to another location, such as “My documents” and try there – and ensure that the “Decrypt to” is the same folder and that you can write there and that the disk has sufficient space.
Please note that you are using outdated, obsolete and unsupported software. You should abandon this old version soon, so it is good that you are decrypting them.
Hello Walter,
Please understand. We will not accept your file.
You have to describe the problem with pictures (screen shots) and words, and then we will try to help you succeed in decrypting the file in your own computer.
Hello Walter,
We’ll be happy to help you out, but you need to say more than “it won’t open”. Can you please send a screen shot of the situation that happens when you try to decrypt or open the file, and explain the circumstances.
Hello Walter,
If you have the password you can open the file. We do not charge money to open a file, and we do not provide a service to accept encrypted files for decryption.
Just open AxCrypt, sign in with your password, select the file for decryption.
There is never any need to pay anything to open encrypted files. But you do need to know the password.
Hello Frank,
No, sorry, there will be no self-decrypter for AxCrypt 2. It is too limited in use, and too dangerous.
However, for sharing purposes you can email your customers the download link to the stand alone AxCrypt 2 – no need to install.
For sharing, you should use the key sharing functionality, which enables you to share encrypted file access with anyone just using their email address. No need to distribute any passwords at all.
Hello Jim,
I fully understand that. We will make a command line, and some work along those lines have in fact already been completed (we have an in-house command line client that encrypts files and uploads them to Amazon S3 storage).
Hello,
If you have forgotten the password to your file(s), it is not possible to decrypt them. You will need to remember the password!
If you think you almost know the password, we do have a software that can try various combinations.
Hello murat,
As I mentioned – we can’t help! Please go to the police.
Hello Sezer,
I figured it was something like that. However, just a hint – don’t… trust the encryption, doing obfuscation like that won’t increase security a bit.
Also, AxCrypt actually will not work with files in the system folders, in order to protect users from making very bad mistakes. We’ve had several users before who tried to encrypt the Windows folder for example.
That still does not explain the .thumbnails thing though, I think… I still think you’re trying to decrypt actual thumbnails… Of course, I can’t be sure, but it sure looks like it seeing as the size of the selected file is about 20Kb.
December 10, 2018 at 11:18 in reply to: Axcrypt freezes on initial launch, sometimes for 5 minutes or more #12400Hello Neil,
Ok, I am pretty sure that it is the size and number of files that is the main problem. I will look into this, we have some general issues with very large number of files in secured folders that we must take care of. Not very many users are impacted, but it’s a matter of principle (and pride ;-) ) – AxCrypt should not have volume and size limitations apart from natural limitations of processing power and disk speeds. It should not freeze and it should not silently consume large amounts of CPU regardless of the number of secured folders etc.
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