[AxCrypt SupportModerator]

Hello,

As the message you quote say – we do not delete accounts on request. You must delete it yourself. This is for your security.

Sign in to your account and delete it at https://account.axcrypt.net/Home/Login .

If you do not know the password, issue a password reset at https://account.axcrypt.net/Home/PasswordReset and then sign in and delete it.

If this does not work, please send a screen shot of the error message describing your problem.

[AxCrypt SupportModerator]

In this case, I’d suggest using a functional non-personal account as the ‘master’. Anyone with access to that account, would have access to the file.

We will be introducing key recovery for business accounts in the future but in the meantime, the above is a simple and effective work-around.

[AxCrypt SupportModerator]

Thanks, Miguel!

[AxCrypt SupportModerator]

Hi,

Here’s how AxCrypt works with sharing. We have a function called ‘key sharing’ which means that you can embed an encrypted key to the file to any other person(s).

They will then open the file with their own password. No need to share passwords. You just add that persons email address to the list of persons who should be able to open the file, and they can.

Check out our videos on this at https://forum.axcrypt.net/ .

[AxCrypt SupportModerator]

Hello Gary,

Just for completeness sake – I would like to point out that AxCrypt Premium (not free, sorry) does include a properly encrypted online password manager that you can access from anywhere.

[AxCrypt SupportModerator]

Hello Gary,

I’d really like to suggest that you don’t encrypt program executables in %ProgramFiles% . There’s a reason why you’re running into trouble, and that’s because Windows is trying to help you not make a mistake.

There should be no reasonable reason for you to encrypt anything there.

[AxCrypt SupportModerator]

Hello Roque,

We’ve recently attempted to fix a High CPU issue, but that was more related to system power events. If possible, I’d like you to send a memory dump, but that is more suited to discuss via email. Please contact ‘support@axcrypt.net’ with this issue.

[AxCrypt SupportModerator]

Gary,

Can you include a screen shot? It’s hard to tell without getting some more context.

[AxCrypt SupportModerator]

Hello Jim,

Can you tell us a bit more about the problem? What kind of file is it (pdf, doc, jpg, … etc)? Can you open unencrypted files of the same type?

Where is the file stored on your phone?

[AxCrypt SupportModerator]

Hello Anonymous!

Thanks for the feedback, but unfortunately it doesn’t help us make it better. Please, if you will, give some examples of what issues you’ve experienced.

[AxCrypt SupportModerator]

Greg,

Thanks for that tip. I’ll add an issue to update our brute force software to accept password lists like that.

[AxCrypt SupportModerator]

Hello Liv,

1) Yes, in order to monitor them to keep them secured, Premium is required.

2) Yes, we’ll be implementing recursive subfolder encryption as an option. There’s a long separate thread on why we have not done so yet (briefly: it’s dangerous, and we’ve had some users not understanding the consequences).

3) Yes, it’s part of the same thing. Recursive subfolder encryption/decryption.

[AxCrypt SupportModerator]

Hello Richard!

AxCrypt will in no way cease to function if you stop using Premium. The best way to find out is to try! You can try Premium for free for one month, after that it reverts to Free. Some extra features are unavailable with AxCrypt Free, but all the basic functions are there – and we’ll never lock you out of your files or passwords when you go from Premium to Free of course.

[AxCrypt SupportModerator]

Hi All,

It’s back in working order again!

[AxCrypt SupportModerator]

Yes, minimum 10 characters (no simple formula for letters / digits / etc). You must assume that every character in every position can by essentially anything…

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