[AxCrypt SupportModerator]

Hello nobody,

In a small office environment (or anywhere else for that matter) – never walk away from your computer without locking it.

[AxCrypt SupportModerator]

Hello Andrey,

We don’t support Russian yet!

[AxCrypt SupportModerator]

Hi Bob,

You’re right. We don’t have a command line client just yet. We will in the forseeable future, but it’ll likely be later this year.

[AxCrypt SupportModerator]

Hi Ron,

Can you send an email to support@axcrypt.net with your account name, and if possible a screen shot of the AxCrypt window when you try to drag and drop a folder?

[AxCrypt SupportModerator]

Hi Ron,

I mean not a virtual folder such as ‘My Documents’ or ‘Desktop’.

Do you have Premium (or Trial)?

 

[AxCrypt SupportModerator]

Thanks Rob,

we’ll look into it.

[AxCrypt SupportModerator]

Hi Rob,

Our Dr0pbox detection is based on ad hoc observations, as dropbox has to our knowledge not published any documented ways to detect it.

Is it a new installation of dropbox?

[AxCrypt SupportModerator]

Hello,

You should be able to drag folders into the secured folders window – provided it’s actually a real folder. You may need to click the ‘broom’ icon to actually encrypt the contents.

As for sub folders, sorry – we don’t support that just yet.

[AxCrypt SupportModerator]

Hello marttin,

This happens when the account password (the first you enter) does not work to actually open the file. This typically happens after upgrading, creating an account (or resetting the password to an existing account) with a different password than that used for the file.

Unless you have disabled the function, such a file will only ask you once for the original password because when you enter the correct password, the file is automatically upgrade to version 2 – and using the AxCrypt ID account sign in password.

[AxCrypt SupportModerator]

Thanks Ron,

Noted!

[AxCrypt SupportModerator]

Hello Rob,

Yes – right now we don’t support recursive operations. For now, you’ll have to add each folder as secured. We’ll be introducing sub-folder operations as an option in the future.

[AxCrypt SupportModerator]

Hello Raul,

Yes, you most likely have something called Lavasoft Web Companion installed (you may not know it). See https://forum.axcrypt.net/support/faq/#lavasoft-crash .

[AxCrypt SupportModerator]

Cuppajoe,

Backups. Always backups. Regardless of encryption, AxCrypt, etc. Backup is your *only* protection against data loss. Backup your original until you’re satisfied AxCrypt works. Then always keep backups of your encrypted files.

[AxCrypt SupportModerator]

Hello Caroline,

You need to actually send the file, after sharing the key with the recipient. We can’t know what your preferred mode of communication is, so we don’t send it.

How you send the file is up to you – email, share it via Dropbox, carrier pigeon or whatever ;-) But you need to first give the recipient access to open the file *when* he or she gets it, and *then* send it or share it with the recipient.

[AxCrypt SupportModerator]

Hello Cuppajoe,

It’s really, really hard to know what your issue is. Can you please be more specific? Best is if you can send a screen shot.

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