[AxCrypt SupportModerator]

Hi Bob,

You’re right. We don’t have a command line client just yet. We will in the forseeable future, but it’ll likely be later this year.

[AxCrypt SupportModerator]

Hi Ron,

Can you send an email to support@axcrypt.net with your account name, and if possible a screen shot of the AxCrypt window when you try to drag and drop a folder?

[AxCrypt SupportModerator]

Hi Ron,

I mean not a virtual folder such as ‘My Documents’ or ‘Desktop’.

Do you have Premium (or Trial)?

 

[AxCrypt SupportModerator]

Thanks Rob,

we’ll look into it.

[AxCrypt SupportModerator]

Hi Rob,

Our Dr0pbox detection is based on ad hoc observations, as dropbox has to our knowledge not published any documented ways to detect it.

Is it a new installation of dropbox?

[AxCrypt SupportModerator]

Hello,

You should be able to drag folders into the secured folders window – provided it’s actually a real folder. You may need to click the ‘broom’ icon to actually encrypt the contents.

As for sub folders, sorry – we don’t support that just yet.

[AxCrypt SupportModerator]

Hello marttin,

This happens when the account password (the first you enter) does not work to actually open the file. This typically happens after upgrading, creating an account (or resetting the password to an existing account) with a different password than that used for the file.

Unless you have disabled the function, such a file will only ask you once for the original password because when you enter the correct password, the file is automatically upgrade to version 2 – and using the AxCrypt ID account sign in password.

[AxCrypt SupportModerator]

Thanks Ron,

Noted!

[AxCrypt SupportModerator]

Hello Rob,

Yes – right now we don’t support recursive operations. For now, you’ll have to add each folder as secured. We’ll be introducing sub-folder operations as an option in the future.

[AxCrypt SupportModerator]

Hello Raul,

Yes, you most likely have something called Lavasoft Web Companion installed (you may not know it). See https://forum.axcrypt.net/support/faq/#lavasoft-crash .

[AxCrypt SupportModerator]

Cuppajoe,

Backups. Always backups. Regardless of encryption, AxCrypt, etc. Backup is your *only* protection against data loss. Backup your original until you’re satisfied AxCrypt works. Then always keep backups of your encrypted files.

[AxCrypt SupportModerator]

Hello Caroline,

You need to actually send the file, after sharing the key with the recipient. We can’t know what your preferred mode of communication is, so we don’t send it.

How you send the file is up to you – email, share it via Dropbox, carrier pigeon or whatever ;-) But you need to first give the recipient access to open the file *when* he or she gets it, and *then* send it or share it with the recipient.

[AxCrypt SupportModerator]

Hello Cuppajoe,

It’s really, really hard to know what your issue is. Can you please be more specific? Best is if you can send a screen shot.

[AxCrypt SupportModerator]

Hello,

We don’t support self-decrypting archives in version 2 for the following reasons: https://forum.axcrypt.net/blog/avoid-self-decrypting-files/ .

Nobody needs anything *installed* on their machines if you want to share files or send them to others. They *do* need AxCrypt. Which they can get as a bundled executable + the data (i.e. self-decrypting), or like it works now, they download or get the standalone version of AxCrypt. No installation required. Plus the encrypted file of course.

Version 2 does not share passwords via a server. That’s not how it works. It works using strong public key cryptography. You just enter the email address of the user who should be able to open the file using the “key sharing” feature. Then you send or share the file. No password sharing required.

[AxCrypt SupportModerator]

Hello Anonymous,

Please send a support request to support@axcrypt.net, and include screen shots showing both the file(s) in question listed in Windows Explorer with details, and another showing the error message you’re getting from AxCrypt.

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