[AxCrypt SupportModerator]

Hi Vanon,

Yes, it’s a limitation at the moment. We’ll make it so if you remove it, it stays removed.

[AxCrypt SupportModerator]

Hi albatros,

The intention is that the app should give you the choice of apps supporting the file in question. There does need to be an app, the “Open in” functionality only lists apps that support the file in question I think.

If you take the original file (or at least a file of the original type) and send it to your phone, what happens then when you try to open it?

[AxCrypt SupportModerator]

Hi Ted,

That is really strange. I have heard of similar, but not identical issues with OneDrive. It appears it’s not particularly smart about synchronization. You can’t just resolve the conflict and it works then?

Can you perhaps send a screen shot of the OneDrive conflict message?

[AxCrypt SupportModerator]

Hello again Laurent,

Léo is entirely right, if you want to have a more direct and priority support, do use the Premium support function. But here in the forums you can also get very good advice from our community!

Whatever you do though – don’t pose the same question in several places, because that’ll just cause us to spend time answering the same thing several times. If you’d like to switch to support email, just send in a request.

[AxCrypt SupportModerator]

Hello Laurent,

You seem to have two different problems here. The first one sounds strange, there is no difference between Trial Premium and paid Premium. (You do need to sign out and sign in again after purchasing to have AxCrypt update the status though).

The second one is about how it works. The only time we send an email in the key sharing scenario is when the recipient does NOT already have an AxCrypt ID account. In your case, it seems he/she already does, since you explicitly state that it’s a free account. That’s fine.

You need to add the recipient in the key sharing dialogue, and save the result (and then if it’s OneDrive, wait for it to synchronize, since the key sharing is actually added to the file, thus modifying it).

[AxCrypt SupportModerator]

Hello Christine,

Jack is entirely right. That’s just how computers work. However – we do send an email to your accountant if he does not have AxCrypt installed when you do the key sharing with him/her as the recipient inviting him/her to download AxCrypt and set the password.

[AxCrypt SupportModerator]

Hello Ted,

As Jack says, this should work just like you expect it to. If you double-click to open, it will indeed be re-encrypted when you close it.

If you’re using secured folders, you can decrypt the files there and they will be re-encrypted as well when the program closes.

[AxCrypt SupportModerator]

Oh, sorry, I kind of assumed this was version 2 all along… Glad it all worked out.

[AxCrypt SupportModerator]

Thanks Jeff!

Good point there, and we’ve received similar feedback before. We should probably pop up a progress dialog for this situation.

[AxCrypt SupportModerator]

Hello Jeff,

 

Since it’s such a large file, I don’t see that you should open it and decrypt it using double-click, right?

I would place it on a drive where there is space to keep both the encrypted and decrypted file, and then right-click the file and select AxCrypt | Decrypt . It will then only use space in that folder.

[AxCrypt SupportModerator]

Hi Ted,

It’s a limitation right now – it’ll create it if it’s not there.

As a work-around – can you not just let it remain there, empty?

[AxCrypt SupportModerator]

Hello Freek,

Sorry for the inconvenience! It’s a bug in our system, we’ve logged it and will fix at asap. Some legacy accounts have passwords that do not pass the current minimum password policy, and the problem here is that we erroneously validate the password against a policy of minimum 10 characters.

[AxCrypt SupportModerator]

Hello BASHIRU,

If you do not remember the password to your old account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the new AxCrypt. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset .

 

Unfortunately, if you do not know the password you cannot open an encrypted file. That is what AxCrypt is made for!

Please check the FAQ at http://www.axcrypt.net/support/faq/ for more information.

[AxCrypt SupportModerator]

Thanks Rob!

[AxCrypt SupportModerator]

Thanks Igor!

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