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Hello elwin,
One strong password is actually safer than many not-so-strong passwords, and just as safe as many strong passwords.
No, having access to your computer does not typically mean they have access to your encrypted files. However, if someone does have access to your computer, you can in principle no longer trust that computer for anything since any kind of software may have been installed by the person gaining access. The good thing about AxCrypt is just that – gaining access to the computer will not (at least in the first stage) gain access to encrypted files.
January 13, 2019 at 12:48 in reply to: Already used AxCrypt. Restarted computer it asks to email code to set password #12740Hello Lynn,
Please contact support and do send screen shots. I’ve looked at the logs, and it’s not apparent that you were in contact with our servers from your PC. I can see that you signed up and validated the account, but then I see no further activity. (We don’t log very much, but we should see something for example a failed attempt to contact our server.
Hello Jorge,
Please check out https://forum.axcrypt.net/information/get-started/ and specifically the section on key sharing.
Hello Romy,
It should work just as you’ve done, so something is wrong – either with the file or with the program. We’ve actually not had any reports like this, so we’d like to investigate this further.
Please follow the instructions here: https://forum.axcrypt.net/blog/send-complete-error-report/ .
This should give us some more information to go on, to understand just what and where it goes wrong.
You can always download the legacy AxCrypt 1.x (in this case I’d suggest the legacy AxDecrypt.exe standalone program since it can co-exist with version 2) to decrypt it, by browsing to http://www.axantum.com/LegacyStart.html and select the appropriate download there.
Hello Larry,
This seems need a slight improvement … We’ve added a bug issue for this: https://bitbucket.org/axantum/axcrypt-net/issues/447/help-button-missing-in-initial-information .
The “help” intended is the question mark in the dialog, which is the standard Windows help icon. But we’ll add a Help-button for clarity. Clicking it leads to https://forum.axcrypt.net/information/get-started/ .
Hello Federico,
You don’t say, but I’m guessing you’re using AxCrypt 1.x for this. Version 1.x is unsupported and unmaintained unfortunately. Even more unfortunately – AxCrypt 2.x does not yet support a command line client… You can integrate via source code inclusion, but it requires C#/.NET programming skills.
Allt his being said – there’s no fundamental reason why you could not use AxCrypt 1.x as you intend. You do have to handle the password in one way or another, typically passing it from an environment variable to the command line.
Hello Bernie,
If you have AxCrypt Premium, add the folder as a secured folder in the secured folder tab.
Or, you can just select the files and/or the folder in Windows Explorer and select ‘AxCrypt | Encrypt’.
In either case, AxCrypt does not work any differently on pictures than on other files.
You can also check out our instructions and videos at https://forum.axcrypt.net/ .
Hello Enrique,
Can you please send a screen shot of the AxCrypt window and the error message?
The most likely reason is that you are trying to decrypt a file that is not an AxCrypt file, or that the file is damaged.
Hello ahmed,
We’ve been trying to follow what’s happening through the logs – but it’s very hard to do because you’ve done so many things with so many email addresses (we’ve seen 4 I think)… Password resets, email changes, invites, deletions, re-creation etc.
Of course you should not get an error like you’re seeing, but in order for us to understand the current situation we’ll need a complete error report as described here: https://forum.axcrypt.net/blog/send-complete-error-report/ .
This will give us more insight in the current situation, even if we can’t follow all the details of the sequence of events up to this point.
Hello Robin,
We should probably advertise that more clearly on the download page, I’ll let the web team know.
Full information can be found here: https://forum.axcrypt.net/information/release-notes/ – and that link should also be available directly from the download page.
Thank you for pointing this out!
December 21, 2018 at 09:35 in reply to: Source array was not long enough. Check srcIndex and length, and the array's low #12526Hello Davis,
First of all, ensure you have the most recent version that you can download from https://forum.axcrypt.net/ .
If this does not help, please follow the instructions here: https://forum.axcrypt.net/blog/send-complete-error-report/ and send them to support att axcrypt dott net .
Hello Don,
Glad to hear it. Happy AxCrypting!
Hello Nicky,
Ok, thanks – that tells us some things such as you’re running AxCrypt 2.x in Windows and the shell extension appears to be properly installed. When you say nothing happens when you select open or decrypt – do you literally mean that?
Can you also try the “About” and “Advanced” options?
If you for some reason have deleted, moved or removed the actual software this menu still works, so you should also try to start the program by clicking the Start button and typing:
AxCrypt
You should then be able to start the program. If this does not work, do uninstall and re-install the current version of AxCrypt available from https://forum.axcrypt.net/ .
Hello Nicky,
Please send a screen shot of the situation (this actually does help a lot in many cases) when you are trying to right-click the file and chose for example “decrypt”.
It’s not a complete download. Are you using a download manager or something like that?
Note that the file is 0 (zero) bytes long – even if AxCrypt is compact and small, we’re not quite that small!
So it’s not that strange that it won’t run!
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