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Hello ibrahim,
Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.
Please check the FAQ at http://www.axcrypt.net/support/faq/ for more information.
Hello Helga (and thank you Dominik!),
Thank you for the screen shot! It’s amazing how much one can tell from a single screen shot ;-)
The file your friend sent to you is encrypted with Version 2, but your friend has not used the key sharing feature and shared the access with you before sending it.
As Dominik says, your friend must add you to the list of key sharing recipients and then send the file again.
The key sharing function embeds the shared key into the file. The file must thus first be key shared with the recipient, then sent or file shared. Please note that AxCrypt does not share or send the actual file. To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=9z3KOZD-Yks .
Hello Jorge,
I’m not sure I understand. In AxCrypt for Mac you can right-click the recent files list and decrypt or remove it from the list.
If you are talking about Apple Mail – that’s a question for Apple.
Do send a screen shot of the situation if it’s still unclear.
Hello Jorge and Manuel (thanks!),
The 30 day trial is always a 30 day trial, so if you buy Premium after you start your Trial, you get 13 months of use.
As Manual says – we can’t really promise, but we’re aiming to release within a few weeks.
Hello Jorge,
The beta for Mac OS X that is available is found here: https://forum.axcrypt.net/forums/topic/axcrypt-for-mac-beta-is-here/.
We always include a 30 day Trial that we enable automatically, but yes the Mac OS X version will require Premium in order to encrypt and work with encrypted documents. If you do not have Premium, the Mac OS X version will revert to a Viewer mode in which you can decrypt, and open (but not save) encrypted files.
We are hoping to release the final version within a few weeks. If you need to evaluate the Beta a little longer or you already have used up your Premium trial, send us an email and we’ll be happy to extend your trial.
Hello Olivier,
It seems the image did not make it. Try sending it in an email to support att axcrypt dott net .
Hello Olivier,
I am sorry to hear this, although it’s not the same problem as before. The previous issue resolved itself somehow, you said.
This is an obviously corrupted file if it is zero length. Can you perhaps send a screen shot of the file listing in Windows Explorer to our support?
Hello Gerry,
The reason we don’t (yet) have offline registration is simply lack of time and development resources. With yesterdays release we did take a major step in that direction, since we now have properly digitally signed subscription licenses, which makes it technically feasible to have offline validation. Now we just have to develop the function itself, but although fairly high priority, we have many other things to do first. Such as actually releasing the Mac OS X version!
Hello Dimitris and thank you Sam,
Yes, I think AxCrypt will work fine for your use-case. You encrypt all the files once, and them decrypt them on-demand whenever you need to. If the hard disk is lost or stolen, no-one can see the actual content of the encrypted files.
Hello Dimitris,
Encrypting or decrypting 800Gb of data will indeed take significant amounts of time. If your situation is that you need to decrypt all of it when using it, and then re-encrypt all of when done and this needs to be done every time that you do something, then AxCrypt may not be the best solution for you.
AxCrypt works best with individual files that are used independently of each other.
Hello Jorge,
The key sharing function embeds the shared key into the file. The file must thus first be key shared with the recipient, then sent or file shared. Please note that AxCrypt does not share or send the actual file. To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=9z3KOZD-Yks .
You can use the Premium trial to ensure that the software works as expected. If you run out of the trial, please contact us and ask for an extension.
Sorry, we do not have any Spanish language support.
Hello Roger,
Because “Lavasoft Web Companion” has caused so many problems for our users (as well as for other manufacturers), we have put a special check in our code for this. What we do is we look for a file named %windir%\System32\LavasoftTcpService64.dll .
You need to get rid of it, if you have it. Google for something like “uninstall lavasoft web companion” without the quotes.
Thanks Erengisle,
It was considered, but for what it’s worth we decided on the fixed intervals to start with. We may well change this of course, depending on input.
The reason it’s not yet released is that we’re still testing and validating some scenarios where automatic sign out causes non-intuitive behavior, and in one case even loss of updates. We’re working on it, but it’s vacation time and we’re not fully staffed right now.
Hello Jorge,
For reseller enquiries, please contact us via email at info att axcrypt dott net .
Hello Erengisle,
The Inactivity Sign Out feature is part of the Premium package but we have not released it just yet (the source repo is a little ahead of the released versions while we work and verify), but of course since the Windows version is open source under GPL you can do what you did.
Once it’s released it’ll be directly available with the official code signed version from us, with Premium.
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