[AxCrypt SupportModerator]

Hello,

You can always send email to support@axcrypt.net – if you have a computer and a working email account of course.

We have now identified a programming error that probably caused your problem, and we have repaired your account. Please try again and let us know if there are further problems.

 

[AxCrypt SupportModerator]

Hello Ian,

Version 2.x of AxCrypt can decrypt all files encrypted by version 1.x or later.

Version 1.x of AxCrypt can only decrypt files encrypted by version 1.x (not 2.x).

[AxCrypt SupportModerator]

Hello Richard,

Please contact support att axcrypt dott net . Please note that it is never a requirement to purchase anything to decrypt an encrypted file on your PC or Mac. You only need to know the password.

If you are literally getting an “access denied” message, this has nothing to do with AxCrypt. You may have moved the files from a different Windows computer, and lack the NTFS permissions (google “take ownership ntfs” for more info), or you may have encrypted the files with EFS, Encrypting File System and done a password reset or re-install of Windows (google “efs access denied” for more info).

[AxCrypt SupportModerator]

Hello Richard,

Please contact support att axcrypt dott net . Please note that it is never a requirement to purchase anything to decrypt an encrypted file on your PC or Mac. You only need to know the password.

[AxCrypt SupportModerator]

Hello Daniel,

AxCrypt does not hide files or folders. It encrypts them. Hiding adds no actual security.

[AxCrypt SupportModerator]

Hello Rikki,

Are you sure about this – that the temporary files remain even after the red broom icon is cleared or AxCrypt is exited? AxCrypt does indeed temporarily decrypt the files to the location in question, and then open them from there. Once you are done, or exit AxCrypt, they will be overwritten and deleted (after re-encryption if required). This is at least how it is designed to work.

[AxCrypt SupportModerator]

Hello Lex,

Could you be more specific about the situation, version of AxCrypt, and send a screen shot of the actual error message?

[AxCrypt SupportModerator]

Hello Marny,

Secured folders with AxCrypt means that a folder is watched and monitored for changes. The encryption of files in the folder results in the same result as if you do it manually.

There are normally no problems with backup of AxCrypt-encrypted files. They are just files.

[AxCrypt SupportModerator]

Hello Dingus,

The error indicates the file is damaged. You can try to decrypt it anyway, you’ll find instructions at http://www.axantum.com/ where you can find a registry setting to enable it to try even with a broken file.

The version you are using is unsupported and unmaintained, but you will find information as mentioned above.

There should be no link to “axcrypt dot com” on any FAQ we have – can you give a URL to that page? (We’ve never actually had that domain).

[AxCrypt SupportModerator]

Hello Jacek,

It should work as you expect – the same password online or offline, and it should sync. Can you please send a complete error report to support, so we can check just where it has gone wrong? https://forum.axcrypt.net/blog/send-complete-error-report/ .

[AxCrypt SupportModerator]

Hello sebastien,

There’s no real difference between the new and the old, and as long as you know the password to the encrypted file you are trying to open, you can.

Please describe in more detail, just what the problem is and we’ll try to help you out.

[AxCrypt SupportModerator]

Hello George,

A screen shot will help us understand this issue.

Svante

[AxCrypt SupportModerator]

Hello Frauke,

Please provide a screen shot of whatever message you are receiving or how it looks like. We can’t determine what the problem may be from your description unfortunately.

[AxCrypt SupportModerator]

Hello Dale,

Do check out the videos etc on our website explaining how key sharing works. Also, you can always use the free trial month to actually try out exactly how it works and how it matches your scenario.

AxCrypt as such does not store or share files, so the question about a folder is more up to how you make the folder available to several users. AxCrypt can keep all files in a folder encrypted easily enough, but it does not encrypt the actual folder. AxCrypt only encrypts files.

[AxCrypt SupportModerator]

Hello Peter,

Please contact support and send the information as explained here: https://forum.axcrypt.net/forums/topic/axcrypt-failed-to-start/ .

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