[AxCrypt SupportModerator]

Hello  All,

AxCrypt for macOS is now released. Get it at https://forum.axcrypt.net/forums/topic/axcrypt-for-macos-is-officially-released/ .

[AxCrypt SupportModerator]

Hello Alex, and thanks Jordan!

We don’t just yet support convenient use of multiple AxCrypt accounts in a single Windows sign in session but it’s planned. Currently the easiest way to work around this limitation is to do File | Options | Clear All Settings and Exit, then type the email again.

Another note if you’re actually sharing one Windows log in with several people using TeamViewer. TeamViewer has become a very popular vector for breaking into computers and encrypting files for ransom. Do make sure that you have a very strong password on the system and that all users are aware of the necessity to keep that password secret.

[AxCrypt SupportModerator]

Hello abuhelow and thanks Jordan!

Just a small additional comment. AxCrypt 2 supports AxCrypt 1-style key files to open AxCrypt 1-files. But it does require you to know the password used as well, just like before with AxCrypt 1.

[AxCrypt SupportModerator]

Hello Jerry,

Please contact support att axcrypt dott net via email for requests like this. In general, the answer is sure, but for your situation it doesn’t really make sense. The free version will do all you want, both encrypt and decrypt. The second request sounds more like you have a “one time situation” where you’d like to use Premium to encrypt it with the stronger encryption and then you’re done. That doesn’t to be honest sound like a trial. But, we’ll be happy to extend a trial period within reason and as long as we don’t get swamped with such requests (since it requires manual interaction and thus time).

[AxCrypt SupportModerator]

Thank you Bruce!

I’d like to add that concerning HIPAA compliance, we know that AxCrypt is part of several health care organizations technical safeguards in order to ensure compliance with the HIPAA Security Rule. So, it can be used in organizations requiring HIPAA compliance. But, it’s not the software that is compliant, and it can’t be said to be.

Also, while Microsoft Office documents can be encrypted properly today, it’s really not easy as a layman to know if this is really the case for a particular use case. To illustrate, read https://technet.microsoft.com/en-us/library/cc179125%28v=office.16%29.aspx .

[AxCrypt SupportModerator]

Thank you Arthur!

[AxCrypt SupportModerator]

Hello,

We don’t support this in the app, but it can be done manually (and it’s only required once per Premium period).

1) Sign up, sign in, purchase etc on an Internet-connected PC. Copy the AxCrypt installer and %localappdata%\AxCrypt\UserAccounts.txt and UserPublicKeys.txt to a medium you can access in the disconnected PC.

2) Install and start AxCrypt on the disconnected computer. You will be able to sign up etc, but offline. Do this, ensure you use the exact same email. Enable the “Always Offline” option. EXIT AxCrypt.

3) Copy “UserAccounts.txt” and “UserPublicKeys.txt” to %localappdata%\AxCrypt on the disconnect PC.

4) Start AxCrypt again. You should now be in always offline Premium mode.

In the future you’ll be able to download a license file containing this information directly from the web or from the app, and import it directly to the app.

[AxCrypt SupportModerator]

Hello Nick,

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

If you think you almost know the password, we have a simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

Please check the FAQ at https://forum.axcrypt.net/support/faq/ for more information.

[AxCrypt SupportModerator]

Hello Derek,

Sorry for this, there was a small issue with the server earlier today affecting a very few users. We have since corrected, this but there may be a lingering effect like you see.

We have now restored your account so you should be good to go.

Also, remember, AxCrypt can work without Internet, so if something like this happens you can go offline and continue working. In the end, the only thing you need to open an AxCrypt-encrypted file is the software and to know the password.

Once again, sorry for the inconvenience and scare!

Also, you get fastest response from Premium support if you have it, or from support att axcrypt dott net. These forums are really for community support, although we do try to respond when we can – or when it’s urgent like this.

[AxCrypt SupportModerator]

Hello David,

You can’t.

For the same reason that if you zip a file to a zip archive, it ends with .zip and if it was for example a Word document, now you can’t open it in Word directly.

Word-files are Word files and are identified in Windows by their extension, .docx.
Excel-files are Excel files and are identified in Windows by their extension, .xlsx.
PDF-files are PDF files and are identified in Windows by their extension, .pdf.
Zip-files are zip files and are identified in Windows by their extension, zip.
AxCrypt-files are AxCrypt files and are identified in Windows by their extension, .axx. 

Event though an AxCrypt-file may contain a word file or an excel-file or even a zip-file, neither ‘native’ application can interpret and decrypt the AxCrypt-file directly to get at the contents. AxCrypt is in this sense a ‘container’ file format, similar to .zip in many ways.

That’s why AxCrypt handles this process for your when you double-click an AxCrypt file.

Then AxCrypt decrypts the original file with the original extension, and then asks Windows to open the file with whatever application is registered for the extension, for example Office Word for a word file ending with .docx .

[AxCrypt SupportModerator]

Hello Greg,

I am indeed truly sorry for the trouble this has caused you.

More details about this issue are found here https://forum.axcrypt.net/documentation/release-notes/ and here https://bitbucket.org/axantum/axcrypt-net/issues/344/critical-risk-for-data-loss-when-signing .

 

[AxCrypt SupportModerator]

Hello Greg,

Unfortunately, version 2.1.1526 released on Thursday, August 3, contains a defect that under certain circumstances can cause damage to the encrypted file.

We discovered this on Sunday, August 6 whereupon we immediately withdrew this version, temporarily reverting to the previous version. Later that day, we released 2.1.1529 as a critical update. We also flagged the version 2.1.1526 as unreliable and all users who have an Internet connection will be notified at the next update check of this situation and prompted to updated.

Since then we have released 2.1.1532 as well.

We are very sorry for this defect which passed our release testing as well.

[AxCrypt SupportModerator]

:-)

[AxCrypt SupportModerator]

Hello Damnation,

You are quite right, the only thing is that we reserve “blocker” for things that really are blockers, i.e. things that essentially require a release immediately.

In any case, it should be part of the next release, in a week or two.

Actually, it’s not all about the changing paradigm – the option has been there all the time in AxCrypt 1, just not as default (which is perhaps what you meant) and we received quite a few support issues about it then too.

[AxCrypt SupportModerator]

Hello TexasVet,

AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once, and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

Please check the FAQ at https://forum.axcrypt.net/support/faq/ for more information.

AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active, or you can sign out manually.

Please read more in our blog: https://forum.axcrypt.net/blog/leaving-computer-axcrypt/

[Author]

Posts