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Hello Nordine,
Are you using AxCrypt for macOS? For the Mac, the free version is a viewer only.
If you are using a Windows PC, something else is causing the problem and we’d need more information to determine the cause.
See https://forum.axcrypt.net/pricing/ for details about what is included with Free vs. Premium.
Hello Extensis,
What must have happened is that the file was still in operating system cache memory when the computer bluescreened, so the data was never actually written to disk – but the encrypted file was removed, because AxCrypt was done with the process.
Hello Extensis,
What version of AxCrypt is that?
In any case, that should not happen. While decrypting – the original encrypted file should be untouched. Then the output should be flushed to disk, and finally the decrypted file will be partially wiped and then deleted.
Since you mention a temp file, that indicates that you’re using version 1 of AxCrypt which is no longer supported since quite some time.
Can you give more details about the files, sizes, dates, and names (at least the extensions, you can replace ‘your filename’ with something else).
Unfortunately, if a PC crashes at just the wrong time after a lot of disk writing, there’s always a slight risk of something going permanently wrong. This happens in extreme cases with all software, especially when the system is optimized for speed (which user PC’s typically are with write caching enabled for example).
Hello Keith,
First of all, ensure you have the latest version installed. If you do, or this does not solve the issue, please contact support and include a full error report, as described here https://forum.axcrypt.net/blog/send-complete-error-report/ .
Hello Chuck,
Yes – do watch the video and others. We can’t automatically encrypt files in a folder quite like that. The “Secured Folders” feature is almost that though. If you designate the folder as a secured folder, new files will be encrypted by a single click, or when you exit AxCrypt.
Hello Andy,
Yes, in order to open an AxCrypt encrypted file, you need to download and install the AxCrypt app on the mobile.
No, you do not need to purchase twice. One subscription to Premium (or Business) is good for one person, on any number of devices.
January 17, 2018 at 23:20 in reply to: What happens to the un-encrypted copy of the file once it's encrypted? #8951Hello Ryan,
I sincerely doubt that you really could recover files that were shredded with version 1. You might be able to seem to recover them, but it would be the overwritten version.
Also, you may have found temporary copies made by the application itself – we can’t control that. If Word for example makes a temporary copy, we can’t wipe that. That’s why we recommend to complement AxCrypt with EFS or Bitlocker or similar when using it for local PC security.
Hello Gary,
All the information you require should be available on our web site, https://forum.axcrypt.net/ including instructional videos.
Please try to study this – it’s really not very difficult.
One thing though – encryption is a potentially dangerous operation in that if you forget the password you use, you will lose data. Please try it on copies or non-vital information until you fully understand how it works!
Hello Alan,
Your method works, but you’ll have to pay attention to where you save it. The default folder will be the AxCrypt temporary folder, not the original folder where the encrypted file resides.
Otherwise, just right-click the file in Windows Explorer and select AxCrypt | Decrypt, or select the corresponding function from the main AxCrypt window.
January 15, 2018 at 22:46 in reply to: What happens to the un-encrypted copy of the file once it's encrypted? #8835Hello Ryan,
You are correct – we wipe plain-text files after they are no longer needed. This does not always mean that it’s impossible to recover, it depends on operating system, firmware and the hard drive among other things.
Normal file recovery software will probably succeed in recovering the *wiped* file, if done soon after the fact. But it’s still wiped.
Hello Dirk,
Please try the updated version, and also ensure that you understand the function of the “Clean” red broom button.
Hello Ryan,
Did you read the blog post link above?
Hell Nik,
The intention is that a bright red light-bulb with a tool tip in the main window shall alert you to this.
Hello jbravi,
A screen shot of the screen with the error message may help a lot to understand what is happening. It is not likely that the new path to the file has any bearing on the situation.
January 12, 2018 at 16:00 in reply to: Unable to Decrypt, Encrypt and File – I'm locked out of all (encrypted) files!!! #8818Hello Janne,
Can you be a little more specific about the file, the history and just exactly what you mean by “unable to open encrypted file” please?
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