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Hello Nazarka,
I am very sorry to hear that you apparently are the victim of a hacker ransom attack against your files.
However, please understand that AxCrypt is just a tool that is used by millions of legitimate users for good purposes. I am very sad that a hacker has chosen AxCrypt as the tool to perform the ransom attacks.
Unfortunately in this case, AxCrypt is based on strong encryption, and it is generally not possible to crack the encryption.
What you must do is contact your local police, and have them follow the money and Internet trail to the hacker. Since others appear to be in the same situation, you may want to contact media in order to make this problem more widely known, and also gain the possibility of a group action of all the victims against the hacker.
We cannot help, we are in no way involved, and there is no way to open the files without the passphrase used.
Please read http://blog.axantum.com/2012/07/axcrypt-used-for-ransom-attacks.html for a longer discussion of what I know about this affair.
Hello Thomas Joseph,
AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once, and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.
Hello,
The message “Vous êtes déjà connectés avec ce mot de passe…” means just that – you’re already signed with the password you’re trying and it’s no use to re-enter it again, AxCrypt has already tried that password and it doesn’t work.
The reason for this is that you’ve reset your password, which you did on the 25th. Resetting your password does not regain access to already encrypted files. You need to remember the original password.
Hello,
AxCrypt 1 and 2 work the same way, as you describe, except that the original file *is* wiped. What you are seeing is probably temporary copies created by the application software itself, which AxCrypt has no control over.
This is why we always recommend to complement AxCrypt with full disk encryption for local device security.
There are other scenarios as well outside of AxCrypt’s control where the plain text may be made recoverable, such as shadow copies in Windows and journaling file systems.
If you can actually show an example where the plain text is directly recoverable after opening and closing a file with AxCrypt, please describe the exact sequence of events. Do be sure that there are no recoverable files *before* starting the test.
Hello Mark,
No, not really. Unless you deliver the computer to service repair powered on and signed in to both Windows and AxCrypt.
We will sign you out of AxCrypt if the computer goes to sleep, or the screen saver goes active etc.
You should never give your Windows password to the repair shop either of course.
Hi Jack C.,
Thanks for all the input!
Hello Walt,
You can decrypt them in a single step my selecting them all and then doing AxCrypt | Decrypt for example. You can also have them in a folder designated as a secured folder, and chose to decrypt the folder temporarily. It can then be re-encrypted with a single click when you are done.
Hi Garry,
Yes, I guess we could install a 32-bit context-handler as well on 64-bit systems… It just feels pretty wrong, and I would like to contest the statement that today most software is still 32-bit. Yesterday, yes. But 2018?
There is quite a bit of work and testing involved in making this possible, and somehow it just seems like energy spent wrong. In retrospect, I should probably have done this 10 years ago or so when the 64-bit version was first made, but to be honest it did not occur to me.
Also, overall, very very few people actually report this as a problem. An overwhelming majority of AxCrypt users run 64-bit shells on 64-bit windows.
So, unfortunately, I’m afraid we won’t be doing this even if it obviously can be done.
Hello JustOneWhoCares and Jack C.,
Thanks for all the input, we do try to improve AxCrypt and make it fit a many needs as possible without making it more complicated than it has to be.
One bit of clarification concerning multiple passwords. We’re not planning to add functions to have different passwords as such, but we are planning to add a function whereby we might let users share by way of password.
Hello SjBob,
The mail is most likely sent, or at least attempted to be sent. Sometimes, various mail providers will refuse to accept email. If you contact support and let them know the email address that should have received the email, they can check if the email has been sent, or if it was rejected.
Hello KALPANA,
I am sorry, but I’m afraid I do not understand your question at all. Remember that AxCrypt is about encryption, not access control.
Hello BM,
Yes, that’s the option!
Hello Peter,
There is some issue with your Windows configuration – we’re just trying to open a web URL using the default browser for Windows.
Googling “class not registered” it seems to be a problem that happens, often with Chrome. It is nothing to do with AxCrypt, but an issue separate from AxCrypt with your computer.
April 1, 2018 at 18:43 in reply to: Scrolling/slideshow of encrypted photos is no longer possible #10206Hello Raijin,
I’ve now found the email to support and responded. Hopefully it answers your query!
Hello BM,
The message “No magic Guid was found.” means that the file you attempt to work with does not pass the first check – to see if it starts with a unique sequence of 16 bytes that all AxCrypt-encrypted files start with.
So, it would seem that the file you attempt to upgrade is not actually an AxCrypt-encrypted file (or a severely damaged one).
If you do not disable the option to auto-upgrade, all V1 files you open will be converted to V2 as they are opened.
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