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Viewing 15 posts - 1,726 through 1,740 (of 1,794 total)
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  • in reply to: AxCrypt 2.0 and 1.7 #3141

    AxCrypt Support
    Moderator

    Hello MerleOne,

    Sorry, no, we have not yet updated the iOS app to the new level. This will be done in the coming months. The existing iOS app (which is also pulled from the app store, so it can’t be downloaded currently) cannot decrypt documents encrypted with AxCrypt 2.

    Regards,

    Svante

    in reply to: Sharing Question #3139

    AxCrypt Support
    Moderator

    Hello,

    You are correct. This is one of the major reasons we have adopted the ‘sign in’ metaphor. When you register you get what we call an ‘AxCrypt ID’. In fact this is a RSA-4096 key pair generated on the server. The public key is available from the server via a public REST API. The private key is kept in an AxCrypt-encrypted form, using the sign in password, on the server for backup.

    Actual file encryption is done by generating a strong pseudo-random 128 or 256 bit (if the user has Premium) session key, unique for every file and file encryption. This key is then encrypted iteratively (wrapped) using the sign in password, the sign in public key, and any other persons public key that the file key should be shared with. The set of public keys used are also embedded in the file, so it can be re-encrypted without further server interaction.

    In order to do server lookups of other persons public keys, Premium is required. Anyone with AxCrypt, Free or Premium, can always decrypt and work with encrypted files, regardless of the encryption strength or if it uses key sharing. We’ll never lock anyone out of their data because Premium has expired.

    I hope this explains! We’ll be publishing full specifications of the file format, and the protocols used. The API is already public, but we have not yet made documentation available. It’s use can of course be inferred from the source code, or simply to use the open source library is the easiest way though. The only reason we’ve not yet published text documentation is just time constraints, and that we’d like to keep the capability to evolve it a little longer.

    Svante

    in reply to: does not work #3137

    AxCrypt Support
    Moderator

    Hello,

    I’m sorry, but it’s not quite clear what you mean. Please attach a screen shot of the situation if you please. Also, please specify what version of AxCrypt you’re using.

    Do remember that you are not supposed to enter the password every time with AxCrypt 2. As long as you remain at your computer and have entered the password once, it is remembered and you stay signed in. However, this differs a bit from how it works in AxCrypt 1.x, that’s why it’s good to know just what version you’re using. We recommend that you use the most recent version of AxCrypt, available at http://www.axcrypt.net/ .

    Svante


    AxCrypt Support
    Moderator

    Hello,

    The password is sticky as long as you remain in a session. If you sign out of Windows or end AxCrypt, then the password needs to be re-entered.

    If you have the checkboxes you have version 1.x. Version 2 looks and works differently, and makes this part easier. Try it out!

    Regards,

    Svante

    in reply to: Cannot save text file when NOT using Notepad #3131

    AxCrypt Support
    Moderator

    Hello,

    There’s a new version out that I hope addresses your issue (2.1.1393). Please try it out and let us know how it goes.

    Regards,

    Svante

    in reply to: Unable to save files in AxCrypt 2.1 #3130

    AxCrypt Support
    Moderator

    Hello Duncan,

    Your issues are a bit unusual. However, we’ve just released a new build (2.1.1393) which addresses some timing and other issues that may affect your experience.

    Please try it out, and if you’re still having problems, I’d really appreciate screen shots of the situation.

    Regards

    Svante

    in reply to: Unable to save files in AxCrypt 2.1 #3126

    AxCrypt Support
    Moderator

    Hello,

    Sorry, your post got hidden by the attempted thread hijack…

    I’m not sure if I understand, but there is an annoying bug that causes the first launch of a document after entering the password fail. Or, rather, if you’re signed out, and then double-click in Windows Explorer then AxCrypt is opened and you’re asked to enter the password. You do, and then nothing happens. If you double-click again it opens.

    Is this what you’re seeing?

    in reply to: probleme mail et mots de passe #3124

    AxCrypt Support
    Moderator

    Hello!

    As you also sent in a support e-mail, we’ve already initiated a response there, so we’ll say no more here.

    Regards,

    Svante


    AxCrypt Support
    Moderator

    Hello!

    I have two suggestions in fact!

    1) Try the new version 2 AxCrypt! Download from http://www.axcrypt.net/ .

    2) Note that the AxCrypt 1.x dialog has two checkboxes. “Remember this for Decryption” and “Remember this for Encryption“. According to your question, you have checked the box for Decryption, and you ask why it’s not ‘taking’ when you Encrypt. Try checking the other checkbox to set a default for Encryption!

    Yes, it can be a bit confusing, that’s why we’ve remade this completely in version 2, and made it so you’ll only ever really be using one password, and it’s remembered for encryption as well as for decryption while you’re signed in.

    Regards,

    Svante

     

    in reply to: Ver 2 – crashes on login #3122

    AxCrypt Support
    Moderator

    Hello Omveer,

    Please try not to triple post, it just takes up time and resources we could be using to help you! See http://www.axcrypt.net/forums/topic/latest-version-installed-but-crashes-on-login/ . The net effect being slower, not faster, response time!

    Best regards,

    Svante

    in reply to: Cannot save text file when NOT using Notepad #3120

    AxCrypt Support
    Moderator

    Hello,

    Thank you for reporting this. The problem occurs because EditPad is a multi-document editor, and the way it handles this tricks AxCrypt into believing the file is no longer used when you open a text file when EditPad is already open.

    We’ll be working on a fix for this asap, in the meantime, the workaround is to ensure that EditPad is fully closed before opening another document. Sorry for the inconvenience, we’ll try to have a new build out very soon.

    Once again, thank you for reporting this! As a small token of appreciation and perhaps consolation, I’ve added another month of Premium to your AxCrypt ID account.

    Regards,

    Svante

    in reply to: Unable to save files in AxCrypt 2.1 #3119

    AxCrypt Support
    Moderator

    Hello Omveer,

    Please try not to double post, it just takes up time and resources we could be using to help you! See http://www.axcrypt.net/forums/topic/latest-version-installed-but-crashes-on-login/ . The net effect being slower, not faster, response time!

    Best regards,

    Svante

    in reply to: latest version installed, but crashes on login #3118

    AxCrypt Support
    Moderator

    Hello,

    Can you please do try the following:

    1. Ensure AxCrypt is stopped.
    2. Using Windows Explorer, go to %localappdata%\axcrypt\ .
    3. E-mail all .txt files in that folder (UserSettings.txt etc etc) to me: svante dot seleborg at axcrypt dot net . (There is nothing especially sensitive there, at most your e-mail-address and names of encrypted files.)
    4. Delete all .txt files.
    5. Re-start AxCrypt.

    Svante

    in reply to: Need to exncrytp a folder stored on my file server #3116

    AxCrypt Support
    Moderator

    Hello,

    How is your file server accessed from Windows Explorer? AxCrypt uses the normal mechanism to browse networks as well as the local PC.

    When you add a secured folder you’ll get a “Browse for Folder” dialog similar to the following:

    Just expand the Network node, or the This PC node if the network is mapped as a drive. You can also drag and drop folders into the Secured Folders tab.

    in reply to: Keyfile #3109

    AxCrypt Support
    Moderator

    Hello!

    The keyfile feature is only implemented for backward compatibility with AxCrypt 1.7 – so you can open files encrypted then with a keyfile.

    We’ve decided not to implemented this feature, because it has caused some problems with very small benefits. You can choose to use a very good password instead – why not use a string similar to what’s in the keyfile for example? Exactly the same level of security.

    The problem with keyfiles are that they need to be stored somewhere, and it’s very hard to ensure this is done properly.

    We may in the future support various hardware tokens instead.

    Best regards,

    Svante

Viewing 15 posts - 1,726 through 1,740 (of 1,794 total)