Do you have any screenshots? If yes, Please you can send a screenshot showing where the problem is, it often helps us understand.
Please check your system connected with internet or not? If not, please connect it first then try the same.
Check your internet connection now start the AxCrypt app and credentials. Now you are able to see the Premium status on the AxCrypt application title bar.
If the user’s system is not connected with an internet(offline state), then the AxCrypt app don’t know account/subscription updates/status. So you will need to sign in to the AxCrypt app with internet enabled.
still, if you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.