Forums Help & support V 2.1.1629.0 Tells Me I Am Not Subscribed

This topic contains 1 reply, has 2 voices, and was last updated by  IC 2 months, 1 week ago.

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  • #26829 Reply

    John Samuels

    I tried to encrypt several files.  I was not prompted to sign in and nothing happened at all.  I had noticed there was a new version so loaded that one in (V2.1.1629.0).  Now it asks me to sign in and I do, but it immediately tells me I do not have a Premium subscription and does nothing, even if I say, “not now.”  Your site plainly says I am OK until next year.  And, what I am doing should not require a Premium subscription anyway.  Something very wrong.

    Windows 10 on a computer, all the updates.

    John

    #26848 Reply

    Prabhukumar R
    Moderator

    Hello John,

    Do you have any screenshots? If yes, Please you can send a screenshot showing where the problem is, it often helps us understand.

    Please check your system connected with internet or not? If not, please connect it first then try the same.

    Check your internet connection now start the AxCrypt app and credentials. Now you are able to see the Premium status on the AxCrypt application title bar.

    If the user’s system is not connected with an internet(offline state), then the AxCrypt app don’t know account/subscription updates/status. So you will need to sign in to the AxCrypt app with internet enabled.

    still, if you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

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