Update requires validation code, but not sent | AxCrypt - File Security Made Easy

This topic contains 1 reply, has 2 voices, and was last updated by Prabhukumar R 4 years, 5 months ago.

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June 25, 2020 at 10:09 #16183 Reply

Rainer Brinkmann

I updated from free standalone AxCrypt-2.1.1585.0 to free standalone AxCrypt-2.1.1598.0. Both releases now first require a validation code to be entered, which was allgedly sent to my e-mail account. But I didn’t receive such message from you, nor in the SPAM folder. So I’m not able to use my encrypted files.

June 25, 2020 at 15:04 #16186 Reply

Prabhukumar R
Moderator

Hello Rainer,

We are really sorry to hear this. Sure we are investigating the problem. Please write a mail or contact our support team support@axcrypt.net. we are happy to help you.
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