Forums Bugs & issues Update fails

This topic contains 2 replies, has 2 voices, and was last updated by  latho 4 months ago.

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  • #21084 Reply

    latho

    I tried several times to install an update (Axcrypt works fine otherwise) and I get an error during updating. I get an error during deinstallation too. Logs says:

     

    [0E58:41A4][2021-06-04T14:20:04]i001: Burn v3.11.2.4516, Windows v10.0 (Build 19042: Service Pack 0), path: C:\WINDOWS\Temp\{10C9ADC3-69D1-44FD-A648-186F002B8C05}\.cr\AxCrypt-2.1.1618.0-Setup.exe
    [0E58:41A4][2021-06-04T14:20:04]i000: Initializing string variable ‘LaunchTarget’ to value ‘[ProgramFiles6432Folder]AxCrypt\AxCrypt\AxCrypt.exe’
    [0E58:41A4][2021-06-04T14:20:04]i000: Initializing string variable ‘LaunchArguments’ to value ‘–show’
    [0E58:41A4][2021-06-04T14:20:04]i009: Command Line: ‘-burn.clean.room=H:\Temp1\AxCrypt-2.1.1618.0-Setup.exe -burn.filehandle.attached=576 -burn.filehandle.self=560’
    [0E58:41A4][2021-06-04T14:20:04]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘H:\Temp1\AxCrypt-2.1.1618.0-Setup.exe’
    [0E58:41A4][2021-06-04T14:20:04]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘H:\Temp1\’
    [0E58:41A4][2021-06-04T14:20:04]i000: Setting string variable ‘WixBundleLog’ to value ‘c:\temp\AxCrypt_2.1.1618.0_20210604142004.log’
    [0E58:41A4][2021-06-04T14:20:04]i000: Setting string variable ‘WixBundleName’ to value ‘AxCrypt 2.1.1618.0’
    [0E58:41A4][2021-06-04T14:20:04]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘AxCrypt AB’
    [0E58:301C][2021-06-04T14:20:04]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1031
    [0E58:301C][2021-06-04T14:20:04]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘2.1.1618.0’
    [0E58:41A4][2021-06-04T14:20:04]i100: Detect begin, 2 packages
    [0E58:41A4][2021-06-04T14:20:04]i000: Registry key not found. Key = ‘SOFTWARE\Axon Data\AxCrypt’
    [0E58:41A4][2021-06-04T14:20:04]i000: Setting numeric variable ‘AxCryptLegacyInstalled’ to value 0
    [0E58:41A4][2021-06-04T14:20:04]i102: Detected related bundle: {edbb6106-026b-496b-b198-63cb82afa2e0}, type: Upgrade, scope: PerMachine, version: 2.1.1615.0, operation: MajorUpgrade
    [0E58:41A4][2021-06-04T14:20:04]i103: Detected related package: {CB5F213C-3825-4133-67A1-2485C55F4B59}, scope: PerMachine, version: 2.1.1615.0, language: 0 operation: MajorUpgrade
    [0E58:41A4][2021-06-04T14:20:04]i101: Detected package: AxCrypt_x86, state: Absent, cached: None
    [0E58:41A4][2021-06-04T14:20:04]i101: Detected package: AxCrypt_x64, state: Absent, cached: None
    [0E58:41A4][2021-06-04T14:20:04]i052: Condition ‘VersionNT >= v6.0’ evaluates to true.
    [0E58:41A4][2021-06-04T14:20:04]i052: Condition ‘NOT AxCryptLegacyInstalled’ evaluates to true.
    [0E58:41A4][2021-06-04T14:20:04]i199: Detect complete, result: 0x0
    [0E58:301C][2021-06-04T14:20:06]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 1
    [0E58:41A4][2021-06-04T14:20:06]i200: Plan begin, 2 packages, action: Install
    [0E58:41A4][2021-06-04T14:20:06]i052: Condition ‘NOT VersionNT64’ evaluates to false.
    [0E58:41A4][2021-06-04T14:20:06]i052: Condition ‘VersionNT64’ evaluates to true.
    [0E58:41A4][2021-06-04T14:20:06]i000: Setting string variable ‘WixBundleRollbackLog_AxCrypt_x64’ to value ‘c:\temp\AxCrypt_2.1.1618.0_20210604142004_000_AxCrypt_x64_rollback.log’
    [0E58:41A4][2021-06-04T14:20:06]i000: Setting string variable ‘WixBundleLog_AxCrypt_x64’ to value ‘c:\temp\AxCrypt_2.1.1618.0_20210604142004_000_AxCrypt_x64.log’
    [0E58:41A4][2021-06-04T14:20:06]i201: Planned package: AxCrypt_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0E58:41A4][2021-06-04T14:20:06]i201: Planned package: AxCrypt_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
    [0E58:41A4][2021-06-04T14:20:06]i207: Planned related bundle: {edbb6106-026b-496b-b198-63cb82afa2e0}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
    [0E58:41A4][2021-06-04T14:20:06]i299: Plan complete, result: 0x0
    [0E58:41A4][2021-06-04T14:20:06]i300: Apply begin
    [0E58:41A4][2021-06-04T14:20:06]i010: Launching elevated engine process.
    [0E58:41A4][2021-06-04T14:20:06]i011: Launched elevated engine process.
    [0E58:41A4][2021-06-04T14:20:06]i012: Connected to elevated engine.
    [5284:5104][2021-06-04T14:20:06]i358: Pausing automatic updates.
    [5284:5104][2021-06-04T14:20:06]i359: Paused automatic updates.
    [5284:5104][2021-06-04T14:20:06]i360: Creating a system restore point.
    [5284:5104][2021-06-04T14:20:21]i361: Created a system restore point.
    [5284:5104][2021-06-04T14:20:21]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d31ecb84-cd3a-4939-99e1-4b238dc644ea}, options: 0x7, disable resume: No
    [5284:5104][2021-06-04T14:20:21]i000: Caching bundle from: ‘C:\WINDOWS\Temp\{6B675DF0-AC34-4552-8D22-BC1B7829F4CB}\.be\AxCrypt.NET.Bootstrapper.exe’ to: ‘C:\ProgramData\Package Cache\{d31ecb84-cd3a-4939-99e1-4b238dc644ea}\AxCrypt.NET.Bootstrapper.exe’
    [5284:5104][2021-06-04T14:20:21]i320: Registering bundle dependency provider: {d31ecb84-cd3a-4939-99e1-4b238dc644ea}, version: 2.1.1618.0
    [5284:5104][2021-06-04T14:20:21]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d31ecb84-cd3a-4939-99e1-4b238dc644ea}, resume: Active, restart initiated: No, disable resume: No
    [5284:4050][2021-06-04T14:20:22]i305: Verified acquired payload: AxCrypt_x64 at path: C:\ProgramData\Package Cache\.unverified\AxCrypt_x64, moving to: C:\ProgramData\Package Cache\{9FB96B8C-6459-4DC5-CB2A-C047E1C53979}v2.1.1618.0\AxCrypt.NET.Setup.msi.
    [5284:5104][2021-06-04T14:20:22]i323: Registering package dependency provider: {9FB96B8C-6459-4DC5-CB2A-C047E1C53979}, version: 2.1.1618.0, package: AxCrypt_x64
    [5284:5104][2021-06-04T14:20:22]i301: Applying execute package: AxCrypt_x64, action: Install, path: C:\ProgramData\Package Cache\{9FB96B8C-6459-4DC5-CB2A-C047E1C53979}v2.1.1618.0\AxCrypt.NET.Setup.msi, arguments: ‘ ARPSYSTEMCOMPONENT=”1″ MSIFASTINSTALL=”7″ TRANSFORMS=”:1031.mst”‘
    [5284:5104][2021-06-04T14:20:22]e000: Error 0x80070643: Failed to install MSI package.
    [5284:5104][2021-06-04T14:20:22]e000: Error 0x80070643: Failed to execute MSI package.
    [0E58:41A4][2021-06-04T14:20:22]e000: Error 0x80070643: Failed to configure per-machine MSI package.
    [0E58:41A4][2021-06-04T14:20:22]i319: Applied execute package: AxCrypt_x64, result: 0x80070643, restart: None
    [0E58:41A4][2021-06-04T14:20:22]e000: Error 0x80070643: Failed to execute MSI package.
    [5284:5104][2021-06-04T14:20:22]i318: Skipped rollback of package: AxCrypt_x64, action: Uninstall, already: Absent
    [0E58:41A4][2021-06-04T14:20:22]i319: Applied rollback package: AxCrypt_x64, result: 0x0, restart: None
    [5284:5104][2021-06-04T14:20:22]i329: Removed package dependency provider: {9FB96B8C-6459-4DC5-CB2A-C047E1C53979}, package: AxCrypt_x64
    [5284:5104][2021-06-04T14:20:22]i351: Removing cached package: AxCrypt_x64, from path: C:\ProgramData\Package Cache\{9FB96B8C-6459-4DC5-CB2A-C047E1C53979}v2.1.1618.0\
    [5284:5104][2021-06-04T14:20:22]i329: Removed package dependency provider: {49CC4DAB-529B-1541-FAC7-C9ADA78E46C9}, package: AxCrypt_x86
    [5284:5104][2021-06-04T14:20:22]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d31ecb84-cd3a-4939-99e1-4b238dc644ea}, resume: None, restart: None, disable resume: No
    [5284:5104][2021-06-04T14:20:22]i330: Removed bundle dependency provider: {d31ecb84-cd3a-4939-99e1-4b238dc644ea}
    [5284:5104][2021-06-04T14:20:22]i352: Removing cached bundle: {d31ecb84-cd3a-4939-99e1-4b238dc644ea}, from path: C:\ProgramData\Package Cache\{d31ecb84-cd3a-4939-99e1-4b238dc644ea}\
    [5284:5104][2021-06-04T14:20:22]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d31ecb84-cd3a-4939-99e1-4b238dc644ea}, resume: None, restart initiated: No, disable resume: No
    [0E58:41A4][2021-06-04T14:20:22]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

    #21432 Reply

    Prabhukumar R
    Moderator

    Hello latho,

    Apologies for the delayed response.

    As per Microsoft community, we found some information to resolve your issues,

    Error code mentioned in the report file is 0x80070643 and the answer from the Microsoft support is,

    This issue can be solved by running the Windows update trouble shooter. Click on the link below to know how to troubleshoot Windows update.

    https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_update-insiderplat_pc/windows-update-error-0x80070643/3bad0495-dabb-4e3f-91a7-aaf992ef537a

    Please try to do the above if you agree, otherwise don’t please check with your system administrator. We do not gurantee about others support answers. But we are just helping the user to verify and resolve the issue.

    I think, windows update and dot net framework trouble-shooter will help you to resolve the issue.

    Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

    #21433 Reply

    latho

    Reinstalling the .NET framework helped, after that, installation went smoothly. Thanks!

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