Unexpected Error message, cant open files

[Andy]

When I try to open a document that has been secured I get a box that is labeled “Unexpected Error” inside the box it says “Exception during processing of “. [Source array was not long enough. Check srcindex and length, and the array’s lower bounds.]

Can’t seem to remove encryption or open the document, rebooted several times, same thing

[SvanteSpectator]

Hello Andy,

What version of AxCrypt are you running, and can you send:

1) A screen shot.

2) Enable File | Options | Debug. Then in the Debug menu select Error Report Snapshot, and follow the instructions there?

Svante

[Andy]

Version 2.1.1399.0

———– Exception at 2016-07-05 15:04:29Z ———–
System.ArgumentException: Source array was not long enough. Check srcIndex and length, and the array’s lower bounds.
at System.Array.Copy(Array sourceArray, Int32 sourceIndex, Array destinationArray, Int32 destinationIndex, Int32 length, Boolean reliable)
at Axantum.AxCrypt.Core.Header.V2AsymmetricKeyWrapHeaderBlock.Crypto(Int64 keyStreamOffset)
at Axantum.AxCrypt.Core.V2AxCryptDocument.Load(IAsymmetricPrivateKey privateKey, Guid cryptoId, Headers headers)
at Axantum.AxCrypt.Core.AxCryptFactory.CreateDocument(IEnumerable`1 decryptionParameters, Stream inputStream)
at Axantum.AxCrypt.Core.AxCryptFactory.FindDecryptionParameter(IEnumerable`1 decryptionParameters, IDataStore encryptedFileInfo)
at Axantum.AxCrypt.Core.Extensions.DataStoreExtensions.TryFindPassphrase(IDataStore fileInfo, Guid& cryptoId)
at Axantum.AxCrypt.Core.UI.FileOperationsController.TryFindDecryptionKey(IDataStore fileInfo, FileOperationEventArgs e)
at Axantum.AxCrypt.Core.UI.FileOperationsController.<OpenAxCryptDocumentAsync>d__49.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Axantum.AxCrypt.Core.UI.FileOperationsController.<DecryptAndLaunchPreparationAsync>d__44.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Axantum.AxCrypt.Core.UI.FileOperationsController.<RunSequentiallyAsync>d__53.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Axantum.AxCrypt.Core.UI.FileOperationsController.<DoFileAsync>d__52.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Axantum.AxCrypt.Core.UI.FileOperationsController.<DecryptAndLaunchAsync>d__35.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Axantum.AxCrypt.Core.UI.ViewModel.FileOperationViewModel.<OpenEncryptedWorkAsync>d__67.MoveNext()

[Andy]

Just removed and reloaded with the latest version on the website. no change

[Andy]

Tried an old version just to try and get my files unlocked but it will not work since I locked them with a newer version. Hopefully you can provide an answer or solution.

[SvanteSpectator]

Hello,

Can you please contact me via email:

svante dott seleborg att axcrypt dott net

(att and dott mispellings deliberate, replace with the obvious)

[Andy]

Just downloaded the latest version 2.1.1409.0 and I am back to normal! Thank You Svante for the quick fix and for all the help.

[SvanteSpectator]

Glad to hear it, and thank you for helping me diagnosing this issue.

[Tomaž Marinček]

After several years it’s still happening to me too.

Latest Android version.

[Tomaž Marinček]

After several years it’s still happening to me too. But only when opening from Koofr.

Latest Android version.

[Prabhukumar RModerator]

Hello Tomaž Marinček,

Please explain the more detailed(step by step) information about the issue with some screenshots. Also, you can write an email to our support team support@axcrypt.net.

[Author]

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