Forums Help & support Unable to re-encrypt file with changes

This topic contains 1 reply, has 2 voices, and was last updated by  Nikita Bhosle 1 day, 8 hours ago.

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  • #52999 Reply

    Varun Narasimhachar

    I have been using the free version for many years, simply to encrypt one text document that I occasionally edit. I used to be able to open the document via the app, edit it and then save the changes back into an encrypted version. But recently I have been unable to retain any changes made while the file was decrypted. I switched to mac recently; I don’t know if this issue also affects Windows.

    #53726 Reply

    Nikita Bhosle
    Participant

    We apologize for the inconvenience.
    Could you please let us know which version of AxCrypt you are using, as well as the version of macOS installed on your Mac?
    Additionally, please provide a screenshot of the issue you’re experiencing, if possible. You can send the screenshot along with the requested details to support@axcrypt.net, and our support team will investigate the issue and assist you further.

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