The Android app does not open any of my files | AxCrypt - File Security Made Easy

This topic contains 7 replies, has 2 voices, and was last updated by Xavier 6 years, 11 months ago.

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December 7, 2017 at 22:10 #8431 Reply

xavier

I’ve just encrypted my files on Windows , copied them phone, installed the app, logged in, located the files on phone and selected random ones for decrypting/viewing and … nothing happens. My files are perfectly working jpgs and pdfs. The Acrypt app does not give any error message, just the white background of the app.

Any clues ?

Much appreciated

December 7, 2017 at 22:20 #8432 Reply

Svante
Spectator

Hello xavier,

Where are they stored on the phone? What version of Android are you running, and what version of the mobile app?

December 7, 2017 at 22:28 #8433 Reply

xavier

They’re stored in a folder on the SD card root.

App 2.1.139

Andriod 6.0

Thanks!

December 11, 2017 at 03:01 #8440 Reply

Anonymous

Hi again,

any clues then ?

Much appreciated.

December 11, 2017 at 11:42 #8442 Reply

Svante
Spectator

Hello Anonymous,

We are looking into this, and will be releasing a new version shortly hopefully.

December 28, 2017 at 23:19 #8742 Reply

Anonymous

same problem…

December 29, 2017 at 08:48 #8743 Reply

Svante
Spectator

Hello Anonymous,

What version of the app are you running?

Where are the files located on your device?

December 29, 2017 at 18:58 #8744 Reply

Xavier

<p style=”text-align: left;”>Version 2.1.413 now fixes the problem.</p>
Thank you very much for your help.
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