Forums › Community › Secured Folders not working after resolving "Unexpected Error!" issue

This topic contains 1 reply, has 2 voices, and was last updated by  dordle luka 10 months, 3 weeks ago.

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  • August 6, 2023 at 19:04 #31794 Reply

    Dan

    I recently worked through the process to resolved the: Unexpected Error! [Exception during processing of ‘unknown’.] issue, where I had to decrypt my files, clear cache, uninstall/reinstall. After a couple of reboots, I now no longer have the error message. However, when I add a folder to the “Secure Folder” tab, nothing happens. I’ve been a user for about 3 years and have never had any of these issues in the past. All of these issues seemed to result after the 2.1.1636.0 build – but might be coincidence.

    August 9, 2023 at 11:58 #31820 Reply

    Prabhukumar R
    Moderator

    Hello Dan,

    Please you can write an email to our support team at support@axcrypt.net. Also some screenshots. we will help you.

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