Right-click on the folder to encrypt the directory.

[Roland]

<p>(english below)</p><p>Hallo,</p><p>ich habe bisher mit einem Rechtsklick auf einen Ordner und Axcrypt -> encrypt den ganzen Ordner inkl. Unterordner verschlüsseln können.</p><p>Nach Umstieg von Windows10 auf Windows11 funktioniert das nicht mehr.</p><p>Ich nutze Axcrypt Version 3.0.0.60. In den Einstellungen steht “Unterordner einbeziehen” auf “on”.</p><p>Was mache ich falsch?</p><p>Vielen Dank + viele Grüße</p><p>Roland</p><p>————-</p><p>Hello,</p><p>Until now, I have been able to encrypt an entire folder, including subfolders, by right-clicking on a folder and selecting Axcrypt -> encrypt.</p><p>After switching from Windows 10 to Windows 11, this no longer works.</p><p>I am using Axcrypt version 3.0.0.60. In the settings, “Include subfolders” is set to “on.”</p><p>What am I doing wrong?</p><p>Many thanks and best regards,</p><p>Roland</p>

[Brad Hepper]

Am having problems with the same symptom. Trying to decrypt an entire folder (with multiple subfolders) will result in an explorer.exe crash in both Windows 11 and Server 2022.

Here is what the Fault bucket shows:

Fault bucket , type 0
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: Explorer.EXE
P2: 10.0.26100.7840
P3: f2db6f53
P4: ShellExt.dll
P5: 2.1.1618.0
P6: 60b5dd33
P7: 000000000003f954
P8: c0000409
P9: 0000000000000005
P10:

And the application error:

Faulting application name: Explorer.EXE, version: 10.0.26100.7840, time stamp: 0xf2db6f53
Faulting module name: ShellExt.dll, version: 2.1.1618.0, time stamp: 0x60b5dd33
Exception code: 0xc0000409
Fault offset: 0x000000000003f954
Faulting process id: 0x3E04
Faulting application start time: 0x1DCA5CF90A22AFB
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\Program Files\AxCrypt\AxCrypt\ShellExt.dll
Report Id: ccc8eee1-3a68-4965-bf5c-55816d8d43ee
Faulting package full name:
Faulting package-relative application ID:

And this LiveKernelEvent:

Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 141
P2: ffffd2046f398050
P3: fffff80365b966f0
P4: 0
P5: ffffd20451495080
P6: 10_0_26100
P7: 0_0
P8: 256_1
P9:
P10:

[Roland]

<p>One more thing: Even if I select multiple files and right-click to encrypt them, only one file is encrypted.</p><p>However, I haven’t had any Explorer crashes yet.</p><p> </p><p>Noch eine Ergänzung: Auch wenn ich mehrere Dateien markiere und mit Rechtsklick verschlüsseln will, wird nur eine einzige Datei davon verschlüsselt.</p><p>Einen Explorer-Crash hatte ich allerdings noch nicht.</p>

[Nikita BhosleParticipant]

We apologize for the inconvenience.
We recommend updating to the latest version of AxCrypt and then trying again. We have tested this in our local environment using the latest version and were unable to reproduce the issue.

Please update to the most recent version and check if the problem persists. If you are still experiencing issues after updating, kindly contact our support team at support@axcrypt.net, and we will be happy to assist you further.

[Nikita BhosleParticipant]

We apologize for the inconvenience you are experiencing.

Could you please confirm which version of AxCrypt you are currently using? If you are using an older version, we kindly recommend updating to the latest AxCrypt 3.x version and then testing the issue again.
If the problem persists after updating, please send the complete error report to our support team at support@axcrypt.net so we can investigate further.

To generate and send the complete error report, please follow the detailed instructions provided in the link below:
https://www.axcrypt.net/blog/how-to-send-a-complete-error-report/
Once we receive the full error report, our team will analyze the issue and assist you accordingly.

Thank you for your cooperation.

[Roland]

<p>Hello Nikita,</p><p>I was using AxCrypt version 3.??? and have now updated to 3.0.0.73. The error persists.</p><p>I’ve now reinstalled version 2.1.1693.0, and the error no longer occurs. When I right-click on a folder, I can encrypt or decrypt all files within that folder, including subfolders.</p><p>Best regards,</p><p>Roland</p>

[Author]

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