Forums › Help & support › removing software
This topic contains 3 replies, has 2 voices, and was last updated by Prabhukumar R 4 years, 10 months ago.
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JeffMy company has instructed me to remove this software from my computer. If I uninstall, what will happen to the files currently encrypted?? How do I make sure I don’t loose these files?
Hello Jeff,
You will not lose your encrypted files by uninstalling the AxCrypt app. But whenever you want to open the encrypted files, you need AxCrypt application to decrypt the AxCrypt encrypted files.
Only the AxCrypt application can open/decrypt the AxCrypt encrypted files(.axx extensioned files), other apps can’t. So AxCrypt application is required to manage the encrypted files.
You can use the AxCrypt portable(no need installation) app to decrypt the existing files and encrypt more new files.
To download the portable version, https://forum.axcrypt.net/download/ .
If you do not want to use the AxCrypt anymore, please decrypt all the encrypted files before uninstalling the app.
Sign in to the AxCrypt app with your AxCrypt credentials. Then follow the below instructions to decrypt the encrypted file(s)
You can able to decrypt the AxCrypt encrypted file by navigating File | Stop Securing from the AxCrypt app.
Or
In the recent files tab, right click on the file(which you want to decrypt) and select Stop Securing and remove from list
Or
In windows explorer, right click on the file and Select AxCrypt > Decrypt.So please check the tutorial to decrypt the encrypted files with the AxCrypt app https://www.youtube.com/watch?v=jyixJ03qmkg&list=PLHRiJs6YxUhgR9sd66jR4ao0EiCxPO7u6&index=4.
zillahHi
I have accidentally uninstalled the AxCrypt 2 program and folder (has many files Excel, pdf, word, image ) lost its association to AxCrypt.
I downloaded the program again
How can I associate the whole folder to AxCrypt to be able to decrypt files ?
Thx
Hello zillah
You will not lose your encrypted files by uninstalling the AxCrypt app. But whenever you want to open the encrypted files, you need AxCrypt application to decrypt the AxCrypt encrypted files.
Only the AxCrypt application can open/decrypt the AxCrypt encrypted files(.axx extensioned files), other apps can’t. So AxCrypt application is required to manage the encrypted files.
To download the portable version, https://forum.axcrypt.net/download/ .
Sign in to the AxCrypt app with your AxCrypt credentials. Then follow the below instructions to decrypt the encrypted file(s)
You can able to decrypt the AxCrypt encrypted file by navigating File | Stop Securing from the AxCrypt app.
Or
In the recent files tab, right click on the file(which you want to decrypt) and select Stop Securing and remove from list
Or
In windows explorer, right click on the file and Select AxCrypt > Decrypt.You can able to decrypt the AxCrypt secured folder by navigating to the Secured Folders Tab from the AxCrypt app. Then Right click on the selected folder (which you want to decrypt) and choose the menu option Decrypt Permanently.
Incase the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu.
So please check the tutorial to decrypt the encrypted files with the AxCrypt app https://www.youtube.com/watch?v=jyixJ03qmkg&list=PLHRiJs6YxUhgR9sd66jR4ao0EiCxPO7u6&index=4.
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