Password reset

[Sascha]

Hello, I am from Germany.

The PC program says that the password does not match with the Internet password. But if I try to reset the password (write my email address and sign the Captcha ) nothing happens – no mail. I try it already 3 days

[Sascha]

Thanks

Sascha :-)

[Prabhukumar RModerator]

Hello Sascha,

We had sent the password reset email from our support email to your email address, please check the same.

If you are facing any issues, please let us know. We are happy to help you.

• This reply was modified 5 years, 1 month ago by  Azhaguraja B.

[Sascha]

Hello,

thank you verry much – it works. My question is, why came your email to me? The reset email didn´t..? But with your fast help, the internet adress.. – thanks. :-)

Best regards

Sascha

[Prabhukumar RModerator]

Hello Sascha,

Due to some security reasons, we have not sent the password reset link on the forums page.

we are sending the password reset link to your personal email yesterday.

If any other query please write an email to our support team support@axcrypt.net

[Sascha]

Hello,

thank you for your email.

I have reset my password today. It works. :-) Thank you.

Yours sincerely

Sascha

 

 

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