Password rejected since today

[Damian]

Hello, up until today I was using the app without any problem in windows, every day I use it. Today my password was rejected with no previus changes. What now? I cannot access to my files.
I hope you have a solution.
Message:
Exception during processing of ‘Z:\Descargas\DNI Pablo-jpeg.axx’. [One or more errors occurred. –> Credentials are not valid for server access. –> ]

As I mentioned, I did not change the password.

[Damian]

to complete previus message, after login in my local drive with usual password I  receive this message:
“You are signing in with a local password, instead of the online account password.
This is often the result of a password reset online, but use of the old password now.
Please ensure you are using the same password and account online, or contact support.”

If I go to AxCrypt site the password is not accepted. And also I cannot update the app version in my PC, the link sends error. Seems that Brazil is blocked or blacklist or something

Não é possível aceder a este site
A ligação foi reposta.

Experimente:

Rever a ligação
Rever o proxy e a firewall
Executar o Diagnóstico de rede do Windows
ERR_CONNECTION_RESET

[Larry]

I have similar issue- all morning today, cannot log in- saying password or email is not correct

[Steve]

Having same issues as Damian.  Cannot log on.  Able to decrypt & edit (locally), but cannot create new encrypted files.

[Steve]

Same issue as Damian, cannot log in.

[Don]

Having the same issue

[Alex]

Same issue since today: ”

to complete previus message, after login in my local drive with usual password I  receive this message:
“You are signing in with a local password, instead of the online account password.
This is often the result of a password reset online, but use of the old password now.
Please ensure you are using the same password and account online, or contact support.”

If I go to AxCrypt site the password is not accepted. And also I cannot update the app version in my PC, the link sends error. Seems that Brazil is blocked or blacklist or something”

[Phil]

They have obviously problems with the login process. In my case it shows following message: An unexpected error occured. Let’s see how it takes them to fix it. Nothing we can do

[Steven Sathue]

Yes, same problem as others. I had hoped to attach a PNG, but your site is not allowing it even though it is a small file and valid.  :-( So, instead, here is a link to the screenshot:  https://1drv.ms/i/c/843696325f6961f1/IQA6nJzbt0erSKoMs5AqGpR_AaONejeb-uFgvVZKxR0orBs?e=xSCnxy

Perhaps a recent Windows update has caused a conflict with AxCrypt?

In any event, I’m hesitant to attempt to reset my password or take any other measures until AxCrypt can first attempt to remedy the problem. Thank you.

[Damian]

FYI
I received this email from AxCrypt:

Dear AxCrypt User,

This is Prabhu from AxCrypt!

We are currently experiencing a technical service disruption affecting certain AxCrypt online services, including account sign-in and new account registration.

Our engineering team is actively working with our infrastructure provider to restore normal functionality as quickly as possible.

Users who are already signed in may still be able to access certain AxCrypt features in offline mode. However, new sign-ins and some account-related functionality are currently affected.

If you receive an incorrect password message during this disruption, it does not necessarily mean your password is wrong.

We understand how important reliable access to AxCrypt is, and restoring these services is our highest priority.

We sincerely apologize for the inconvenience and will provide further updates as soon as more information becomes available.

Thank you for your patience and understanding.

Thank you for contacting AxCrypt Support..)

Thanks & Best Regards,

[Jamison]

Is there a work around for opening encrypted files then or are we out of luck till you all fix this?

[Author]

Posts