Forums Community Password not working to open .axx files on expired account

This topic contains 3 replies, has 2 voices, and was last updated by  Prabhukumar R 5 days, 17 hours ago.

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  • #34702 Reply

    DJ

    How do I remedy opening files for an expired account?

     

    I have been told the password is not correct but I believe it is.  Can I update to allow me to decrypt my files?

    #34707 Reply

    Prabhukumar R
    Moderator

    Hello DJ,

    Please you can write an email to our support team at support@axcrypt.net. our support team will help you.

    #43108 Reply

    HarryJohnson

    Experiencing file access issues after your account’s expired is frustrating. It sounds like a password problem, but before you reset it, have you considered other options? Perhaps there’s a temporary workaround or a secondary decryption key? retro bowl

    #43116 Reply

    Prabhukumar R
    Moderator

    Hello HarryJohnson,

    You always decrypt your files without any paid subscription. If you know the password for the file(which is used in the file encryption). You can always decrypt the file using the AxCrypt app.

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