Paid for subscription, but showing as expired

[Ronen]

Hello,

 

Paid for a 6 month subscription. Showing as expired.

[Gordon]

If you’ve purchased a premium subscription you have priority access to the AxCrypt team.

Log in to your account below and raise a support ticket. They can add the time back on if this has actually occurred.

https://account.axcrypt.net/en/Home/Login

Try making sure you’ve logged in and out of AxCrypt desktop first just to make sure that your subscription has ‘expired’ despite only having just purchased it.

[SvanteSpectator]

Hello Ronen,

This kind of issue is best handled via support. However, just a quick response.

It appears that we have not been notified by PayPal as we should of the payment (PayPal has a little complicated way of handling this), but we have indeed received the payment.

We have credited your account now, and also added an extra month for the inconvenience this problem has caused you.

I am very sorry, but hope that all is in order now. Please be aware that you’ll need to sign out and sign in again for the software to update it’s status.

[Author]

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