No puedo abrir archivos encriptados, HELP¡¡¡¡

[Duvan]

Hola, tengo arhivos donde la extension cambio a ejemplo1-pptx.axx trato de desbloquearlos y me dice que esa contraseña ya la use para inciar sesion, que debo utilizar otra contraseña, pero no tengo mas contraseñas

[Prabhukumar RModerator]

Hello Duvan,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

While viewing the encrypted file (having different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of file password. So you need to enter the file password.

For example:

Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

The above situation was happened for you. So please try to remember your file password(which is used for encryption) then try to decrypt the encrypted file.

So kindly try to remember your file password(which is used for encryption) then try to decrypt the encrypted file.

still, if you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

[GilbertoC]

I use a Mac and I also run Windows on it as a virtual machine. Can I use the same subscription for Mac and Windows?

[Prabhukumar RModerator]

Hello GilbertoC,

You can achieve the same. You can install and login(with the same Subscription account) to the AxCrypt app with the n number of devices. But If you are the only person is going to use, then you can use it. Otherwise you need to share your account password to all users who are all using the same account. Sometimes this leads to security breach.

If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

[manuel]

I’m using BruteForce to try to recover my password, but when I mark the “2.x version”  and Start, the app frozes. It only works with the Version 1.x option

[Anonymous]

We apologize for the inconvenience. Please send an email to our support team at support@axcrypt.net, and we will share the link to download the latest version of the application. Please note that we do not provide support for the BruteForce tool. Thank you for your understanding.

[Rodolfo Perez Chavez]

<p>Mis archivos encryptados al darles clic no piden contraseña y ya no se abren, en algunas ocasiones se abrían sin pedir contraseña. Que puedo hacer? lo que pasó es que moví los archivos a otro disco externo. Pero al regresarlos al disco duro orignial tampoco pide contraseña al dar clic en los archivos. Que puedo hacer?</p><p> </p>

[Goeb]

Je ne reçois pas le mail avec les 6 digit code quand je veux me connecter… J’ai un besoin urgent d’accès à mes fichiers…

Merci !

[Prabhukumar RModerator]

Hello Goeb,

We sincerely apologize for the inconvenience you experienced.

Recently, we migrated our internal server infrastructure. During this process, our app was temporarily unable to detect and load user account information from our API, which led to the login issues you encountered.

We’re happy to inform you that the problem has now been fully resolved, and all data has been successfully restored. You can continue using the AxCrypt app without any further issues.

If you are using an older version of the app, please download and install the latest version from our official website: Download AxCrypt – Secure File Encryption for All Devices . We recommend using the latest version to ensure the best performance and stability.

Thank you for your patience and understanding. If you have any additional questions or need assistance, please don’t hesitate to reach out.

[Nikita BhosleParticipant]

Gracias por compartir esto: lo que estás viendo suele estar relacionado con tu sesión de AxCrypt o la asociación de archivos, y no con una pérdida de cifrado.

Cuando AxCrypt está iniciado sesión, los archivos pueden abrirse sin solicitar una contraseña. Si ahora no se abren, podría deberse a la asociación de archivos o a que la aplicación no reconoce correctamente los archivos después de haber sido movidos.

Prueba lo siguiente:

Asegúrate de haber iniciado sesión en AxCrypt con la cuenta correcta
Haz clic derecho en el archivo → AxCrypt → selecciona Desencriptar o Abrir de manera segura
Confirma que los archivos todavía tienen la extensión .axx
Si es necesario, reinstala AxCrypt para restaurar las asociaciones de archivos

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