Lost Password for to open files axcrypt, need to recover old password on server

[Lost Password for to open files axcrypt]

Hello,

I need your help with you support team, if you can found my old password for to open files crypted on your data center server (I’ve forgot my password for to open files)

Is it possible to recover my old password on your database servers ?

If it’s not possible, can you to reset this password ?

Thank you in advance for your help and your answers

Best Regards,

Alex

[Prabhukumar RModerator]

Hello

AxCrypt is a file encryption software with no backdoor. AxCrypt do not store users’ information or file/folder information or password in our server, instead it will keep the users’ basic information like Email address, IP Address and more. To know more about what stored on our server, please check our privacy policy- https://www.axcrypt.net/information/privacy-policy/.

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe  and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

[bhuwnesh raghav]

I forget my password, please help me to open this(attached) file.

[Prabhukumar RModerator]

Hello bhuwnesh,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

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